cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

I transferred my service from at

Bookworm614
Miembro

I transferred my number and service from at&t yesterday and since that I have not been receiving texts. Does it take awhile for this to straighten out?

0 Me gusta

Re: I transferred my service from at

Ann154
Expert

Have you turned off the AT&T phone and removed the SIM card? Something in the port process might have gotten stuck. I would suggest calling customer service at 1-800-922-0204 from a landline or another phone and ask them to check the port process on your line.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Me gusta

Re: I transferred my service from at

Community Manager
Community Manager

Hola Bookworm614,

 

We are so happy to have you join in the VZW family! We always want your services to be up and working properly and it saddens us to hear that this is not happening since your transfer. Let's get this fixed. La transferencia de números móviles suele demorar entre 4 y 24 horas mientras que la transferencia de números de línea telefónica fija puede demorar entre 2 y 10 días hábiles. Just to confirm, voice calls, data and sending messages are all working properly? Are the messages still coming to your old device on the other carrier?  Have you powered your old carrier device off, and re-started your VZW device? 

 

 

Gracias,

Pamela_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: I transferred my service from at

Bookworm614
Miembro

It has been almost 72 hours and still not receiving text messages. Yes the old carrier phones have been turned lol off and our new phones restarted multiple times. I spoke with a representative on Saturday who stated the porting over was still occurring. 

Sent from my Verizon, Samsung Galaxy smartphone

0 Me gusta
Highlighted

Re: I transferred my service from at

zellerandy
Sr. Member

Do you have an I phone?

0 Me gusta

Re: I transferred my service from at

Community Manager
Community Manager

Thank you for confirming, bookworm614. Staying connected is essential, I apologize for any inconvenience.

Your experience porting in to Verizon is very important to us, let's continue to troubleshoot to isolate the issue. What is the make/model of your phone? Which messaging app are you using? What happens when you send a text?

 

Gina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: I transferred my service from at

Bookworm614
Miembro

I spoke with a customer service representative on Monday and the issue was corrected.

0 Me gusta