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I'm the account owner, and can't log in

Miembro

I'm trying to upgrade to a new phone, but the account owner needs to access the cart, and I'm the owner and the only user of the one-phone account, but I can't log in! The username and password I have on file doesn't work. 😕

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Re: I'm the account owner, and can't log in

Community Manager
Community Manager

Hello. It's great to see you're interested in upgrading your device, and we will be more than happy to help you gain access to your online profile so that you can complete this process without any issues. We've contacted you via a Private Note to continue assisting you.

GeovannJ_VZW

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Re: I'm the account owner, and can't log in

Miembro

I have the same issue. I am getting frustrated of calling 611 just to access my account. I am the account owner and the email and password that i have will only give access as account member. There's only one number under my name and my account. 

Pestañas (1)
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Re: I'm the account owner, and can't log in

Community Manager
Community Manager

Hello, xindrez22! I know how essential it is to be able to access your online account as an Account Owner instead of a member only. I want to make sure we get this addressed for you as soon as possible, so please meet me in the Private Message. 

 

AnnaG_VZW

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