I just purchased a Motorola one hyper unlocked it's not in the database how can I get this to work?
Melrey
Newbie

I just purchased this phone from Motorola, it is unlocked. My sim from my old phone will not work in it, however Motorola states that it should be compatible. What can I do to activate it? The phone is a Motorola one hyper.

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Re: I just purchased a Motorola
vzw_customer_support
Customer Service Rep

Hi, Melrey. Getting a new device is exciting, and we are here to make sure it will work on our network. We are sending you a Private Note, to continue working with you. CourtneyM_VZW

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Re: I just purchased a Motorola
edayeh33
Newbie

Same thing here. dumb network not working

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Re: I just purchased a Motorola
Tigerstep
Specialist - Level 3

Checked that model and it has 2 of 5 bands Verizon uses. If you want an inexpensive Android phone, return the Moto and get a Pixel 4a. Price is similar and actually works like it should + it has more ram. 

My GF got hers yesterday (unlocked model) and it activated immediately when she popped her old sim in.

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Re: I just purchased a Motorola
vzw_customer_support
Customer Service Rep

Hello edayeh33,

 

I'm sorry to learn about what's going on with your phone. I'm happy to help you. I will be sending a Private Note, so we can get some more information and get an answer for you. 

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Re: I just purchased a Motorola
GSJ2
Newbie

Hi, 

 

Could you please describe what the issue was as some of us are still having same problem?

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Re: I just purchased a Motorola
KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: I just purchased a Motorola
vzw_customer_support
Customer Service Rep

We certainly want to make sure you have the right information about your ndevice. To confirm are you trying to use another carriers SIM in the device? 

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