I had my service suspended twice. And I saw two charges of $15 (Cellular Service - Suspension) on my bill now. No one told me that suspension need to be charged. Otherwise, I would not suspend it at all.

[jilinying]

Do I need to pay those charges?

I'm abroad now, it's difficult to open Verizon's website.

[Snn5]

There is suspension without billing, but it extends the contract the same amount of time as the suspension and with billing, and keeps the contract on the same end date.  Those charges have to be paid as part of a 2 year/24 payment agreement.

[Weth · Accepted solution]

If you suspend your service on your own from the My Verizon web site it is free. If you go to a store or make customer service do the suspension, there is a $15 charge.

If you have your line suspended for non-payment, there is a $15 reactivation fee each time.

[jilinying]

the reps did both suspensions for me. and I chose without billing. I thought there would not be any charges at all. Since no one mentioned it.

[jilinying]

you are right, customer service did the suspensions for me, since the Verizon website always showed "error." The problem is, no reps told me about the charges.

[vzw_customer_support]

I apologize jilnying! I can understand why it would be frustrating to see charges you were not told about. I'd be happy to look into this matter more closely. Please send me a Direct Message, so I can get some additional details and assist with your account.

MichelleH_VZW
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