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I can't receive SMS verification texts from apps/websites

Miembro

I transferred from AT&T to Verizon 3 days ago. While setting up my new iPhone Xs Max and updating all the apps that require Texted Authentication Codes, I was not able to receive these codes from Text. Luckily I was able to receive them via email. This happens for any app or website requiring to verify that its actually you. This includes, Citi Bank app, AMEX, Facebook, and other apps. I'm sure the issue is a part of Verizon's side, not the apps or websites. Someone please help as I would love to get this resolved!


Gracias

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Re: I can't receive SMS verification texts from apps/websites

Community Manager
Community Manager

ARCEOALEX15,

 

This certainly isn't the way we wanted to welcome you to the Verizon family, so we're here to help get the messaging working properly for you. We'll need a bit more information because it's strange that you're having trouble receiving verification code texts. Are you able to send/receive regular(non-iMessage) texts on your new phone? To confirm, were you able to receive any codes via text that we sent to you regarding your Verizon account?

 

ShawnteJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can't receive SMS verification texts from apps/websites

Miembro

I can send/received texts from friends and family just fine, but I have no been able to get the verification codes from apps, banks, insurance, etc on my new Verizon phone.

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Re: I can't receive SMS verification texts from apps/websites

Community Manager
Community Manager

ravenbraid, having messaging issues can be a headache, especially when it comes to getting verification codes from your other service providers. When did the issue start (was it working before)? Any recent changes (new phone, software update, new apps)? What messaging service are you using (Message+, default messaging app, third-party app, etc.)?

 

GilbertoL_VZW

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Re: I can't receive SMS verification texts from apps/websites

Miembro

This is not rare it's happening to me for months now... regular text is fine but no varification code from apps ..... why no one in Verizon know how to fix it 

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Re: I can't receive SMS verification texts from apps/websites

Miembro

Verizon why the H**L don't you just POST THE SOLUTION!!!! I am using web Message+ in a web browser and I ALWAYS get ALL texts EXCEPT verification texts. For example Google just sent me a verification code via text and I CAN'T get it in message+ via web browser on PC. Why won't you give the solution? People have complained for YEARS now about this and all you do is put in a canned response. TELL US what is the problem. PLEASE. My phone is out of battery and charging in another room, and I'm on my PC and NEVER get these verification texts. You MUST be blocking them from syncing to the message+ via web browser. WHY do you do this?

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Re: I can't receive SMS verification texts from apps/websites

Community Manager
Community Manager

We truly apologize for this experience, scottgp. We would need to troubleshoot to identify the problem in each case. We hope that we can continue working toward a resolution for you. 

DavidC_VZW

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