I have been a loyal customer for over a decade using you for both business and for pleasure. Since that time I have added to my family and the number of lines at Verizon. Your service and coverage area has always been the best.
But what is of concern to me is your current business model appears as if you have a monopoly at this time. When you can give your customers less of what they want and than increase the price you do have to be treated like a monopoly. You take away unlimited data while you sell us phones that eat data up. No one can explain how my wife's phone has gone from less than one gig of use to 8 gig of use. It is the same phone and she has done nothing different with this phone. It appears that all of our phones has grown exponentially in their use of data. We have Wi-Fi and cellular data is off most times. This is very troubling as there's no way to audit how you're charging your customers at this time.
I feel as if I am being ripped off. It is so frustrating watching your money going out the window. If you have been complacent in making it difficult for people to track the data that you charge for than you have tricked the customers and engaged in dirty business. Your name will lose all value. I am a computer engineer grad with 20 years exp and I can't figure out how we have been forced to 14 gig per month. Forced, as it's 15 dollars if you don't increase, 10 if you do. Were going to have to purchase our phones and move to another network. This is a shame because your network is very large and reliable. But I know that this is something that we have to do. When I talk to friends they feel the same way I do. You are burning your bridges and when the competition becomes tough you will lose so many customers.