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Re: I HATE VERIZON WIRELESS

budone
Líder Sénior

sheila123 wrote:

My experience exactly but with residential.  They are RUDE and I am not sure if all the charges are correct since they REFUSE to give me a detailed bill.  I am supposed to take their word for phone calls I NEVER made!!!!!!!!!!!!!!!!!


based on how you posted this and the prior post, maybe just maybe, how you presented yourself to them, resulted in the issue not being addressed. Sorry but residential bills DO have detail if you LOOK online.

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Re: I HATE VERIZON WIRELESS

Customercareles
Miembro

If you have any calls that get dropped in mid conversation you are entitled to cancel your contract.  YUP it is that easy and it is the law.

 

I cancelled ATT to come to Verizon because I had repeated dropped calls.  I had one of my three phone left on the contract but when I spoke to the ATT agent I expleained the law and asked them to verify this and I was released from my contract without penalty.  So there you go.  If you have ever experienced drop calls you can complain and cancel.

 

I will be doing it again because it happens and I might over look this happening as we all know it happens on every network but Verizon Customer Carelss is so terrible and they have been so difficult that I am going to use this escape clause and go to T-Mobile where a 4 line family plan will cost me about half the cost of Verizon and where they don;t promise you rebates and then KEEP YOUR MONEY!

 

Good luck and I hope everyone reading this thread sees this.

 

 

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Re: I HATE VERIZON WIRELESS

budone
Líder Sénior

Customercareles wrote:

If you have any calls that get dropped in mid conversation you are entitled to cancel your contract.  YUP it is that easy and it is the law.

 

I cancelled ATT to come to Verizon because I had repeated dropped calls.  I had one of my three phone left on the contract but when I spoke to the ATT agent I expleained the law and asked them to verify this and I was released from my contract without penalty.  So there you go.  If you have ever experienced drop calls you can complain and cancel.

 

I will be doing it again because it happens and I might over look this happening as we all know it happens on every network but Verizon Customer Carelss is so terrible and they have been so difficult that I am going to use this escape clause and go to T-Mobile where a 4 line family plan will cost me about half the cost of Verizon and where they don;t promise you rebates and then KEEP YOUR MONEY!

 

Good luck and I hope everyone reading this thread sees this.

 

 


Care to share a link to 'this law?  You said there was a law to ATT and they said you can leave??? I will call your bluff until I see THE LAW.

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Re: I HATE VERIZON WIRELESS

Customercareles
Miembro

You can call me Bluff or anything you want.  I am just telling others as fed up with this company as I am they have a way out.

 

Consumer advocates have promoted this off and on for years.  I tried it and it worked... if it didn't work I might still be on AT&T...  proof that I sould be careful what I ask for...  they have better customer service and did not jerk me around for $200 in rebates for 6 months as Verizon is doing.

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Re: I HATE VERIZON WIRELESS


Customercareles wrote:

You can call me Bluff or anything you want.  I am just telling others as fed up with this company as I am they have a way out.

 

Consumer advocates have promoted this off and on for years.  I tried it and it worked... if it didn't work I might still be on AT&T...  proof that I sould be careful what I ask for...  they have better customer service and did not jerk me around for $200 in rebates for 6 months as Verizon is doing.


The "law" that you claim exists is in direct conflict with the contract that all Verizon customers sign.  Here's a portion of that agreement:

 

¿Qué derechos tengo por llamadas desconectadas o interrupción del servicio?

Si se te cae una llamada en tu Área de Cobertura, vuelve a marcar. Si la llamada es contestada en los 5 minutos siguientes, llámenos durante los siguientes 90 días si es cliente del Servicio pospagado, o durante los siguientes 45 días si es cliente del Servicio prepagado, y le daremos un crédito de 1 minutos de tiempo de uso. Si usted es un cliente pospagado y pierde servicio en su área de cobertura durante más de 24 horas seguidas por una falla nuestra, llámenos dentro de los 180 días y le daremos un crédito por el tiempo perdido. Ten en cuenta que estos son tus únicos derechos respecto a llamadas caídas o servicio interrumpido.

 

Now, that's not to say that exceptions are not made, and some customers don't recieve greater accomodations, but I'd still like to see some type of source for this law that you're describing.

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Re: I HATE VERIZON WIRELESS

richgeto
Miembro

are you serious? If you've gone through 20 phones that's definitely your fault.

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Re: I HATE VERIZON WIRELESS

cornseed
Miembro

When, and if,  you decide to cancel, I advise you not switch to the "other" big company.  I could write a book on why they are not an option.  We had two years of misery, and a trip to the store at least once a month.  An example of one problem:  We just wanted to make phone calls, nothing else.  We even  had everything blocked so we did not have to pay for someone texting us (unfair in my books).  Apparently they did not seem to understand this. I would check my bill, and low and behold there was the charge for the data package.   We would go to the store and have them take it off and credit our account.  No problem they said,.  Next billing cycle, no charge for a data package.  Next billing cycle, low and behold, there it was again. When our contract was up, we switched to Verizon, and have not had one single problem.  My monthly bills are pretty much the same every month.  It is a shame you are having so much trouble.  However, I would think twice before switching to "them". 

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Re: I HATE VERIZON WIRELESS

droidsw
Sr. Member
If you dealt with rude customers all day, you might not be the sprinkle of sunshine that you expect on the other end of the line. I don't know the specifics and I generally avoid CS unless it's a must, so I am not defending them. But, there's two sides to every story.
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Re: I HATE VERIZON WIRELESS

budone
Líder Sénior

droidsw wrote:
If you dealt with rude customers all day, you might not be the sprinkle of sunshine that you expect on the other end of the line. I don't know the specifics and I generally avoid CS unless it's a must, so I am not defending them. But, there's two sides to every story.

Actually three sides to a story, theirs, the other party, and somewhere in the middle.

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Re: I HATE VERIZON WIRELESS

ipos
Miembro
I have never experience the problems with any other company that I have had with Verizon. Their customer service reps do not know what they are doing. Every time I talk to one I get a different answer. You can never get back to the same service rep so every time you call in you have to start over and explain your issues with the new one. They tell you all you have to do is e-mail me and I will return your call. I have yet have one call me back. Since I'm a business account I have an account rep that has made promises that have never been kept. Know she will not return my calls. I ask for a new rep which they assign me but when I called him he was about as rude as you could get and he told me in no certain terms that he was not my account rep and would not have anything to do with my account. He suggested I go back to my old account rep. Something needs to be done with this company to knock them off there high horse.
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