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How to resolve unauthorized payments out of my checking account to pay someone else's phone bill
Snow_in_AK
Enthusiast - Level 1
‎06-11-2017 05:35 PM

Has anyone else have unauthorized payments taken out of their checking account to pay someone else's Verizon Wireless phone bill? Then once, Verizon Wireless is informed about the situation, they do not contact the customer to inform him/her about the investigation...no call, text, letter, fax...even when they admit that this criminal activity has occurred. Indeed, I have been told that I would get my monies returned to my checking account multiple times.

I have been trying to resolve my case where close to $1500 has been taken fraudulently out of my account (from October 2015 through December 2016) to pay someone's phone bill for the past six months.

I have contacted Verizon Wireless customer service (in-person and on the phone), fraud, account payable, legal, ethics... from January 7 to June 2, 2017 ...to no avail... I  have even shown my bank statements when/where these unauthorized payments happened. But I get no follow-through once they are apprised of the situation.

Verizon Wireless appears to be hiding something. My bank has advised me to file a police report which I am going to do tomorrow (6/12/17); I am also going to file with consumer rights in AK. I have already contacted my senator in AK.

I was wondering if anyone else had a similar issue.

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Re: How to resolve unauthorized payments out of my checking account to pay someone else's phone bill
naansalad
Specialist - Level 3
‎06-12-2017 11:28 AM

you should had contact your bank and disputed it .As far i know you don't need to file police report and your bank should had help you already but if your bank advised to file report and then do it .You might want to look another bank as your current bank is not helping much on this case.

that's only one way to solve this issue.

hopefully you get that money back soon .

here is some hints

https://www.google.com/search?rlz=1C1CHBD_enUS743US743&q=unauthorized+charge+on+bank+account&spell=1...

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Re: How to resolve unauthorized payments out of my checking account to pay someone else's phone bill
Zealous13
Newbie
‎07-18-2021 12:56 PM

I've had the similar problem on a phone I sold to someone else. Verizon failed to take my debit card off the Ccount when I sold it. 6 months later transactions began to occur from my account where people paid for their phone bill with my card which they never had, but that Verizon kept on an old account that I tried to terminate

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Re: How to resolve unauthorized payments out of my checking account to pay someone else's phone bill
KH-OrnEsh
Moderator Emeritus
‎07-18-2021 02:34 PM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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