Does anyone know how to file a complaint with Verizon customer service?
I received an email today stating that I was eligible to receive an iPhone 5C at no additional cost to me, with the exception of the $30.00 upgrade fee. So I placed the order, and then was sent an email, stating the green was no longer available. I was told I could call this number, 866-338-7390 and they would cancel the order and place a new order for the color I wanted. So I called and was told, they would cancel the order, however she would not be able to place a new order and then hung up.
So I attempted to go back online to do the upgrade, to find that now I cannot upgrade my phone, however I can upgrade the other phone on my account. I contact customer service and was told that they could not help me and that the email was sent as a mistake and I am not eligible for an upgrade. However, I have been told by three chat members and one store associate I was eligible for the upgrade.
What makes me mad, is that I placed the order and everything went through as normal, and then order was cancelled. Now all of a sudden I am not able to upgrade the phone. This is awful customer service, not once was I provided an appeasement for the inconvenience. From my experience, if you are sent an email stating something, then you have to honor the price. It says no where on the email that I am not eligible for the upgrade.
I am to the point, where I want this matter escalated or I am to the point, where I reach out to the better business bureau for providing terrible services to customers. I mean the phone and plans is amazing, but the service is awful.
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| | | | For a limited time only | UPGRADE to | iPhone 5c 32GB | for FREE |
| iPhone 5c has the things that made iPhone 5 an amazing phone-and more, including iOS 7. All in a completely new design that feels great in your hand. | | | Hurry! This special offer for your mobile number ending in 5425 is valid through 6/30/14. | New 2-yr. renewal req'd. Discount will be automatically applied in the final step of online checkout. |
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| | | For a limited time only | UPGRADE to | iPhone 5c 32GB | for FREE |
| | iPhone 5c has the things that made iPhone 5 an amazing phone-and more, including iOS 7. All in a completely new design that feels great in your hand. | | | Hurry! This special offer for your mobile number ending in 5425 is valid through 6/30/14. | New 2-yr. renewal req'd. Discount will be automatically applied in the final step of online checkout. |
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| | | | | | | | IMPORTANT CONSUMER INFORMATION: Subject to Cust Agmt & Calling Plan. $30 upgrade fee applies. Up to $350 early termination fee. Offers & coverage, varying by svc, not available everywhere; see vzw.com. While supplies last. Limited-time offers. Restocking fee may apply. In CA: Sales tax based on full retail price of phone. In MA: Sales tax based on Verizon Wireless' cost of a device purchased at a discount with service. See verizonwireless.com/bestnetwork for details. | Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. TM and © 2014 Apple Inc. All rights reserved. | This email was sent to randy.santos@icloud.com. If you no longer wish to receive future emails, you may unsubscribe, or easily adjust your subscription preferences from your profile information. | We respect your privacy. Please review our privacy policy for more information about click activity with Verizon Wireless and links included in this email. | © 2014 Verizon Wireless. | Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920 | |
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