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How do I report consistently bad data coverage in a "covered" area?

Miembro

For at least the past year, data coverage has been spotty at best at my gym.  How can I report this so that it might get addressed?  I remember years ago there was a way to report this to cell companies, and they would actually do something about it.

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Re: How do I report consistently bad data coverage in a "covered" area?

Miembro

Call customer service. They'd have to call tech support and a trouble ticket would most likely have to be filed to have the techs check the towers around you.

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Re: How do I report consistently bad data coverage in a "covered" area?

Miembro

Call customer service. They'd have to call tech support and a trouble ticket would most likely have to be filed to have the techs check the towers around you.

View solution in original post

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Re: How do I report consistently bad data coverage in a "covered" area?

Líder Sénior

Hows the Coverage outside the Gym?  have you tested the coverage that way if you haven't you might give it a try)  there's quite a bit of stuff between your Cell phone and the Towers outside your Gym)  Stone an or Concrete,  Metal in the Roof, glass many factors..  and if you had a tower that is close to the Gym that once had great signal and has changed it may have been changed to another Carrier..

But some things you can Try give customer service the ZipCode of the area of the Gym so they can check the towers in the Area, Have them check your PRL if it's out of date they can update it by sending it to your phone.. And if you have a Smartphone with a Sim Card you may need to either pull it "phone off"  leave it out for 10 min. re-install it see if that improve's the issue if not have the Sim replaced..

Hope that helps let us know what you find out.. Smiley Happy b33

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