cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

How do I redo a port request?

Miembro

Hey, I got a new phone with Verizon wireless and I called customer service to transfer my old phone carrier over, but the request was automated and asked for an account number and pin. I got confused because my previous carrier is Tracfone which has no bills and i didn't know what the account number or pin was so I skipped both. The port has taken longer than 24 hours so I'm pretty sure I've should of not skipped. According to the internet the account number is the same as the phone's serial number so is there any way I can add that information? ¡Gracias!

Labels (1)
Pestañas (2)
1 Solution

Respuestas correctas
Highlighted

Re: How do I redo a port request?

Asistencia al cliente
Dianaasap, we want to make sure that we get the line transferred over for you. You can always call our port center directly to make sure that everything is going through for you. They can be reached toll free at 888--844-7095. Please keep us posted if you have any further questions or concerns.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

Highlighted

Re: How do I redo a port request?

Líder Sénior

Consumer Sales

(800) 256-4646

They should be able to help walk you through.  Call from a landline or other phone...obviously.

0 Likes
Highlighted

Re: How do I redo a port request?

Asistencia al cliente
Dianaasap, we want to make sure that we get the line transferred over for you. You can always call our port center directly to make sure that everything is going through for you. They can be reached toll free at 888--844-7095. Please keep us posted if you have any further questions or concerns.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post