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How do I cancel my Verizon contract online

Hola,

I have found that even though you can subscribe online, I can't cancel online? What? So I have to wait and listen to Verizon support while they try to convince me to stay? So this is what being customer friendly means in Verizon, right?

I wanted to contact via email. Of course there is no email. But this is expected from a company that asked me to "fax" my documents in 2012 (and funnily this is for "security reasons". yeah right). I expected to find a fax number in the support page. Smiley Happy

Look at other support options. If you want to get support for "My Account, Plan or Bill" or "My Device" Verizon doesn't care about you (you are a problem to them) so all the agents are always busy. But if you want to get help about "Shopping Verizon Wireless" they are always available. And the funny thing is there is no queue system even though this is an online chat system; so you have to come back and check repeatedly. It doesn't even give a time estimation. I smell something fishy here. (To convince people to give up. Don't contact support.)

Ah and there is the social support. They are exactly like forums but with more advertisement (aka spam). I am sorry, I meant only advertisement. But instead of being honest we call them "Social support". Can you honestly say this page is about support https://plus.google.com/+verizon/posts o https://www.facebook.com/verizon . Or are they mainly about spamming and support is only used to increase the follower numbers?

So how do I cancel online? Please tell me there is no way to cancel online so I would learn not to have any business with Verizon (wireless or otherwise) in the future.

Muchas gracias.

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1 Solution

Respuestas correctas

Re: How do I cancel my Verizon contract online

Ann154
Expert

No. You can't cancel online. You either have to call customer service at 1-800-922-0204 (*611 from your phone) or visit a corporate Verizon Wireless store.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: How do I cancel my Verizon contract online

Ann154
Expert

No. You can't cancel online. You either have to call customer service at 1-800-922-0204 (*611 from your phone) or visit a corporate Verizon Wireless store.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: How do I cancel my Verizon contract online

I just wanted to confirm. Thank you.

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Re: How do I cancel my Verizon contract online

harleydudekorea
Miembro

I am overseas - and your phone does not work here, and there are no Verizon stores here - so how the happy (eliminado) do I cancel service for a phone I cant use, that doesn't work, from a carrier that is non present ?  ie - I need to cancel the phone online - or y'all might want upgrade your global services......

Comment edited as required by the Términos de servicio.

Message was edited by: Admin Moderator

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Re: How do I cancel my Verizon contract online

ttipgem
Sr. Member

harleydudekorea, you will need to call Verizon Customer Support (from a separate phone if necessary) in order to cancel your service.

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Re: How do I cancel my Verizon contract online

Community Manager
Community Manager

Hi Harleydudekorea
I never want to see you leave us. I understand how frustrating it would be to have a nonworking device. You are correct we don't offer services overseas. Here's a great link all about traveling and it will give you the global support contact information: http://vz.to/17KseUf

Atentamente,
JoeL_VZW
Follow us on Twitter @VZWSupport

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