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How do I cancel an Internet order?

Walton1
Miembro

I ordered a new iPhone 6 for my wife, trading in her iPhone 4. However after I completed the order using her name and email, the website said I needed to place the order in the account holder name and linked to My Verizon. So I clicked the link, and ordered again using my name and email. Now we both have order confirmations. So I want to cancel the second iPhone 6 order. However, I can't see any information on how to do this.

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Re: How do I cancel an Internet order?

Community Manager
Community Manager

Help is right here, front and center Walton1. We can certainly assist in canceling the unwanted order for you. Simply send me a private message and we can get started.

Thank you… 

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: How do I cancel an Internet order?

Community Manager
Community Manager

Help is right here, front and center Walton1. We can certainly assist in canceling the unwanted order for you. Simply send me a private message and we can get started.

Thank you… 

ArnettH_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: How do I cancel an Internet order?

Walton1
Miembro

Gracias, ArnettH_VZW. How do I send a private message? I went to my inbox but it said I could only send messages to people who are following me.

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Re: How do I cancel an Internet order?

Community Manager
Community Manager

I'm glad that you asked Walton1! I have already accepted your request so you should be able to send me a private message now.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: How do I cancel an Internet order?

Walton1
Miembro

Thanks! I actually ended up calling Verizon Wireless yesterday evening and they took care of it.

Thanks a lot though.

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Re: How do I cancel an Internet order?

laurahoot
Miembro

I just placed an order early this morning and now need to cancel and reorder something else.  How do I go about doing this?

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Re: How do I cancel an Internet order?

Community Manager
Community Manager

We would be happy to help as much as we can! What type of phone did you order? Are you starting services with Verizon - or upgrading? MichelleH_VZW

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