How do I cancel an Internet order?

[Walton1]

I ordered a new iPhone 6 for my wife, trading in her iPhone 4. However after I completed the order using her name and email, the website said I needed to place the order in the account holder name and linked to My Verizon. So I clicked the link, and ordered again using my name and email. Now we both have order confirmations. So I want to cancel the second iPhone 6 order. However, I can't see any information on how to do this.

[vzw_customer_support · Accepted solution]

Help is right here, front and center Walton1. We can certainly assist in canceling the unwanted order for you. Simply send me a private message and we can get started.

Thank you… 

ArnettH_VZW
Follow us on Twitter @VZWSupport

[Walton1]

Gracias, ArnettH_VZW. How do I send a private message? I went to my inbox but it said I could only send messages to people who are following me.

[vzw_customer_support]

I'm glad that you asked Walton1! I have already accepted your request so you should be able to send me a private message now.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[Walton1]

Thanks! I actually ended up calling Verizon Wireless yesterday evening and they took care of it.

Thanks a lot though.

[laurahoot]

I just placed an order early this morning and now need to cancel and reorder something else.  How do I go about doing this?

[vzw_customer_support]

We would be happy to help as much as we can! What type of phone did you order? Are you starting services with Verizon - or upgrading? MichelleH_VZW