Dating back to February 2013 my account was wrongfully charged over $210 in data overage charges. When asked to be reimbursed I am met with poor customer service and being blamed with addressing the issue after too much time. The documentation is there so why does it matter how long ago it was, the fact of the matter is that Verizon Wireless collected over $210 of my own money that I never actually owed. Oh and also the reason the total is so high is because Verizon Wireless representatives lacked the initiation to fix the actual problem. Looks to me like Verizon is STEALING from their consumers. How you get away with this is beyond me.
Why is it Verizon's problem, you signed a contract that clearly states you will pay for data usage. You used data and contractually you must pay for it. Blaming them or their representatives doesn't cut it ultimately it is your responsibility.
Because I wasn't USING the data that I was being charged for. My phone had a virus and they dragged their feet in fixing the issue. In fact I constantly had my data turned off on my phone and was only using wireless. So no, I was not using the data and therefore should not have to pay for it anyways.
If the virus was on your phone, how are you blaming Verizon? If you allowed a virus to remain on your phone for that long, I would say that 1. Data overage from Verizon might be the least of your worries, if you do any banking or use a syncing calendar or anything like that on your phone; 2. Get a virus protector on your phone. I use Lookout, and I use the free version, and have had zero issues since my first smartphone in 2012.
Verizon can't tell if the data use is from a virus or hacker. It is your responsibility to protect your phone (thereby protecting YOUR sensitive information), and yours alone.