I have 4 phones, two of which have data plans. Unlimited Text and 1400 minutes, of which only about 700 are used. My bill used to be about $120 a month. Ever since I got a new phone, I actually am getting LESS from Verizon. I went from Unlimited data (no longer offered) to 2GB data on one of my phones. Nothing else has changed. My bill is now in excess of $270 a month. That was the "solution" offered by the employee at the Verizon store. $650 is a lot of money to get out of my contract with Verizon, but that is a pittance compared to what I'll be gouged for over the next two years. Whatever happened to "you get what you pay for"?
What phones do you have, and what did you update to? Unlimited data on a feature-phone (old plan no longer offered) and data on a Smartphone are 2 completely different animals.
I had a Motorola Droid X2. Upgraded to a Samsung Galaxy S3. Went from unlimited data to 2GB. Did not add a new line, did not add new services. Now that there are limits on my data, I would think my bill would be lower. It has doubled. Trying to determine the reason for this, outside of Verizon's greed.
Did they migrate every line to the 'share everything' service?
Smartphones are $40
Feature phones are $30
The 2 GB Data package is $60
This still only ads up to $190 + taxes....do you have overage charges perhaps?
I do have 1GB overage, but it was explained to me by the Verizon rep in store that it would be cheaper for me to pay for the 2GB + 1GB overage than it would be if I paid for the 4GB plan. I don't know if this ended up being the case, but it is certainly not explained very well, and the multiple unexplained fees and charges Verizon adds to the bill don't help at all. At the end of the day, calling Verizon's toll free number to get this explained to me had the customer service rep at a loss as to why I am being so excessively overcharged. If Verizon's own employees don't understand why I'm being charged so much, what hope do I have? I have pretty much decided to cancel my account and take the $650 early termination hit. It's terrible, but for what I'm being overcharged for the next two years, it's nothing.
@bacebedo
It saddens me to hear that it was not made clear to you of the plan changes and ways to avoid overage charges! Have you viewed your detailed bill (www.vzw.com) to see the individual charges for each line? This will help you to ensure you're on the right plan. I would like to suggest running an Account Analysis http://bit.ly/17qD2sj to see where you could possibly save. Please let me know if you have any further questions or concerns. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
Yeah, me too.
Here's how it was explained to me: I average 3GB data a month. The 2GB plan is $30. The 5GB plan is $50. Overage charge is $10 per GB. Stands to reason that if I'm using 3GB, it works out better for me to get the smaller plan, and pay for overages as I need them, it's ten bucks cheaper. But I truly don't think that has anything to do with my bill this month. Let's say I went over by 3GB, that's an additional $30 on my bill. I could live with that. My bill went from $122.47 one month to $273.33 the next. More than double. No Verizon representative either on the phone, in person, or contacted via social media has been able to explain why my bill is so high, nor why I should remain with Verizon. The account analysis is great, but offers no actual suggestions for reducing my bill. So, to sum up: my previous plan had 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and unlimited), $122. My current plan has 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and 2GB), $273. I am paying double what I used to for less service than I had before. Why?
Can you please post the line by line charges of the this bill? Please remove any personal information if you post a screen shot or electronic copy. Typing it out would work nicely. Did you change the plan or upgrade mid-cycle?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
bacebedo wrote:
Yeah, me too.
Here's how it was explained to me: I average 3GB data a month. The 2GB plan is $30. The 5GB plan is $50. Overage charge is $10 per GB. Stands to reason that if I'm using 3GB, it works out better for me to get the smaller plan, and pay for overages as I need them, it's ten bucks cheaper. But I truly don't think that has anything to do with my bill this month. Let's say I went over by 3GB, that's an additional $30 on my bill. I could live with that. My bill went from $122.47 one month to $273.33 the next. More than double. No Verizon representative either on the phone, in person, or contacted via social media has been able to explain why my bill is so high, nor why I should remain with Verizon. The account analysis is great, but offers no actual suggestions for reducing my bill. So, to sum up: my previous plan had 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and unlimited), $122. My current plan has 4 lines, 1400 minutes shared, unlimited texts, 2 smart phones w/data (2GB and 2GB), $273. I am paying double what I used to for less service than I had before. Why?
It appears as if there is something fishy with this story.
1400 minutes on the Family Share Talk & Text plan. 2 smartphones(2 GB and unlimited data on the 2 phones) and 2 basic phones. There is NO WAY you could only be paying $122.47/month. The plan you have quoted would be higher than that. This is the EXACT plan I had prior to switching to Share Everything and with my 22% service discount and 20% data discount on 1 unlimited data plan, my bill was CONSIDERABLY higher than $122.47/month.
Breakdown of charges:
Calling plan with 1 line of service = $110
3 additional lines @ $9.99/line = $29.97
2 unlimited data plans @ $29.99/line = $59.98
Total = $199.95
22% discount on service = $24.20
20% discount on 1 data plan = $6.00
Total discount = $30.20
Total bill BEFORE taxes = $169.75
taxes on service plan/primary line $14.98/month
taxes on additional 3 lines $4.37 x 3 = $13.11/month
Total taxes = $28.09/month
Total bill WITH discounts = $197.84/month, without discounts, it would have been more than $30/month higher.
While your taxes MAY be lower, there is NO WAY your bill could have been $122.47/month on that plan.
Either you are unaware which plan you had, you were unaware how much you were paying OR there is more to this story.
Thank you for the additional details bacebedo!
I would be delighted to take a deep dive in to your bill to provide a better understanding. I've followed you. Please hover over my icon, follow me back, and send me a Direct Message. Please include your First and Last name, your phone number, and your verification (last 4 of social or password). I look forward to figuring this out together!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport
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