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Quisiste decir:
How can I get out of my contract?
jokey
Miembro

I also want to know how to legally get out of my contract.Ive experienced some of the worse customer service imaginable and may plan on handling this legally in civil court.Verizon can go into your account and withdraw funds without authorization and then pay you your refund when they feel like it without any apologies at least a credit to say they are sorry, nothing I can't let this situation go .Why supervisors never address you when you ask to speak to one?What are their liabilities when a representative cannot help your situation? I had to contact a regional president to address my issue?No accommodations for my grief unacceptable

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Re: How can I get out of my contract?
vzw_customer_support
Asistencia al cliente
jokey
reading this has left me disappointed. We want you to be happy with your plan and service we are providing. You deserve nothing but the best when dealing with us. What is making you want to break your contract? Withdrawing money from your account with out your authorization is not right and I agree with you. Are you currently signed up for auto pay? How was this charged removed from your account? Please allow us to restore the bond we once had here.
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: How can I get out of my contract?
jokey
Miembro

Thank you for getting back to me stay with me.On April 15th 2015 I received

a text stating since I was a good customer I am eligible for an early

upgrade for the edge galaxy 6.Interested I called and spoke to a

representative on April 16th.The representative stated they did not see my

upgrade offer (which is ridiculous )and offered me the phone through the

edge program.I was a little disappointed but accepted the secondary

offer.The phone was due to be shipped on april 24th.A day or 2 after my

acceptance I receive an email from Verizon stating my shipment may be

delayed due to a past due balance of 56 dollars.I immediately spoke to

another Verizon representative asking them if I pay my balance on the 24th

will it effect my shipment.The reprentative stated no

HERE'S WHERE IT GETS BIZARRE.On April 25th I receive a notification from

chase stating Verizon charged me 799 the full price for the phone from my

account.I could not understand this because I agreed to the edge program

not authorizing the full price for the phone.I immediately called several

representatives and asked to speak to a supervisor every time to no

avail...I had to speak to a regional president to get someone to refund my

money....this happened on the 25th of april...it's now may 10th I still

have no money or phone.Even though I was told 3 to 5 business days from may

8th I'm actually waiting till the 5th day to receive my money which is

ridiculous (YOU WOULD THINK IT WOULD BE SOONER KNOWING VERIZON IS AT

FAULT)I was also told by the last representative that my claim was put on

the wrong(NEGLIGENCE ON VERIZON PART)and it was an error to take my money

without my authorization (MORE NEGLIGENCE ON VERIZON PART )What really

upsets me after everything I went through Verizon had a here's just your

money back attitude not taking any responsibility for what just happened

and not cherishing me as a valuable customer who spends about 500 dollars a

month which might I add is more than my car note and insurance...I love the

phone service but honestly the customer service left such a bad taste in my

mouth I'm contemplating buying out my contract and going to at&t...

On May 9, 2015 9:04 PM, "Verizon Wireless Customer Support" <

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Re: How can I get out of my contract?
pherson
Leader

I Think you should leave. All you have to do is pay your early term fees.

but to be honest, I don't buy a word of your story.

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Re: How can I get out of my contract?
jokey
Miembro

God's honest truth....

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Re: How can I get out of my contract?
jokey
Miembro

Problem is my buyout is 1300 dollars I have 4 lines all new phones

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Re: How can I get out of my contract?
vzw_customer_support
Asistencia al cliente
I sincerely apologize for all the difficult you had to endure in getting your refund, jokey. Waiting so long for the resolution to your concern is neither acceptable, nor the way we want to conduct business with you. I am terribly sorry for both the initial charge, and the delay. I am however, glad that you were finally able to get your refund, and have the issue resolved. We certainly don't want to see you leave Verizon due to this issue, and hope that you will give us another chance.

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: How can I get out of my contract?
jokey
Miembro

Well I appreciate the time to engage my issues thank you I will take it

under consideration

On May 10, 2015 6:36 PM, "Verizon Wireless Customer Support" <

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Re: How can I get out of my contract?
anm1105
Miembro

you cant get out of a contract there is no way thats why its called a contract

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Re: How can I get out of my contract?
Snn5
Líder Sénior

Reference Assumption of Liability.

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