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Horrible service and getting worse

Miembro

I’ve been a Verizon customer for almost 17 years  and am very loyal spending over $6000/year with Verizon.

In my work group there are over 160 people and over the past several months all of us are having problems with internet stalls, dropped calls cruddy signal and fluctuating LTE service in Asheville and in the surrounding areas. Haywood County NC service has declined so bad it's virtually useless in many areas. Most of us have IPhone X or Xs or late model androids. We haven't been told anything by Verizon about the quality decline.

Look if this is a business decision because you only care about 5G or some other reason just let us know so we can change providers. I realize we are small potatoes and individually insignificant to a monstrous company but I do believe in our group we total at least $425,000 in annual sales for Verizon. Maybe US Cellular or ATT would want us. 

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Re: Horrible service and getting worse

Miembro

Not jsut the cell service. The VZW customer service is getting much worse.

No longer can I call and get a rep; no longer  can I chat with an agent. Everything is robots or long wait times.

Bad enough the information is not on the website.

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Re: Horrible service and getting worse

Asistencia al cliente

mikeeacho, your loyalty means the world to us and the last thing we would ever want is for you to leave us. All of us here apologize for the issues you've experienced when you try to reach us over the phone or when you chat with us. We strive to provide excellent customer service to our loyal customers like yourself. Please allow us the opportunity to turn your experience around. How may we help you?  

 

JacobV_VZW

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Re: Horrible service and getting worse

Sr. Member

@mikeeacho wrote:

Not jsut the cell service. The VZW customer service is getting much worse.

No longer can I call and get a rep; no longer  can I chat with an agent. Everything is robots or long wait times.

Bad enough the information is not on the website.


Rude to the understaffed CS agents. Ever consider staff is overworked and that's why the queue is so long?

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Re: Horrible service and getting worse

Miembro

Same here. I left my previous cell provider seeking better service. I was enjoying consistency but as of lately my service has been far from strong. Its making me feel as I'm back with Sprint. I asked a rep at the store and as I bump into them out in the world and everyone answer has something to do with 5G and or consumer phones are idle do to how you use your data "there is no such thing as unlimited plans". I own my phones right out and currently in the look for a new provider. 

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Re: Horrible service and getting worse

Asistencia al cliente

We are not ready to lose you! That is definitely not the experience we want you to have with your service, and would love to help. Please tell us, what model is your device and is the software up to date? Do you have issues indoors or outdoors? Are other Verizon customers having problems in the area?

 

MariaV_VZW

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Re: Horrible service and getting worse

Miembro

I live in Tucson, AZ and I too am now getting dropped calls all the time. No LTE signal or bars and says no service. I know company's merged but why would something that has been A+ for so many years jeopardize reputation just so people switch to company that also owns VeriZon!! Been w you since it was Alltel come on guys!! 

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Re: Horrible service and getting worse

Miembro

I have been with Verizon for a long long time and it was always the best cell service. In the last year it has deteriorated to the point music just stops over and over, buffers and two bars of service is now the norm. I also have a camera conected in another state with four bars of service but it too is mostly disconected.  This was not the way it was only 6 months ago. 

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Re: Horrible service and getting worse

Asistencia al cliente

That is definitely not the experience we want you to have and we are here to help. Please tell us, did you notice changes around the area such as construction? Did you remodel your house or any other changes you can think of?

 

MariaV_VZW

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Re: Horrible service and getting worse

Miembro

Having the same issue in the Los Angeles area. I've been with Verizon for years now and am considering hopping over to a more consistent service.