Just a quick background. Loyal customer since I was 18 and legally able to sign a contract 8 years ago. Never missed a payment. I currently have 5 active lines, never go over minutes or messaging or anything. All in all a loyal, paying customer.
My mainne, I have a Casio Brigade. I have had nothing but bad luck with this phone and after my 4th replacement, they offered to swap me out for any phone I wanted because they were sorry for all the problems. At the time they had no other full QWERTY keyboards phones that did not need data and I was not ready to go for a data plan, so I said lets try one more Brigade and see if Casio has fixed the issue, big mistake. 3 months later the phone dies again so it is time for replacement no. 5. This time around I decide to bite the bullet, upgrade to a data plan and get a smart phone replacement, fully prepared to pay the 2-year phone price for the phone. Of course now the swap to any phone option is "no longer available", and Verizon sends me another junk Brigade. I call up to complain after now having issues with the 5th phone and to see what the optons are. They say even though I am 7 months out of my upgrade date, they will do this one time upgrade because of all the phone issues and I can pick any phone I want. Great I say and do a few days of research and call back to order an I phone 4s. I am then told that Iphones do not qualify for early upgrades due to a contract agreement Verizon has with Apple. A little disappointing after all the research but I calmly understand and ask what phones I can get. They say anything but an Iphone. Two more days of research and I settle on a HTC Rezound, I call and they say it will cost 199 and they will add my upgrade to the account and I can walk in the store tomorrow and pick it up. Tomorrow comes (Today) and come to find out my upgrade is not on my plan???!! I call back and they say they will look into it. They come back on the line and now they say I am sorry sir but we cannot allow an early upgrade!!! I see here on your account where it says it was authorized but my manager says he won't do it. What the heck is going on? At this point it is just easier and cheaper to cancel a line, add a line and get the phone that way or just cancel all together with this line. Right now Verizon is "looking into it"...but canceling seems to be the route of less headache.
Am I wrong here or is this a little ridiculous? I would not have even opted for the upgrade if they did not offer it in the first place. Now I am stuck in an endless cycle with a junky phone and Verizon won't do anything about it.
You are having a problem with a phone.. I mean 5 phones, that seems rather odd in of itself. but lets just assume you are.
Anytime Verizon offers you something it isn't on the table till you eat it, if you get off the call its over with. Not everyone has the same ability or even an exeption that could have been processed two days ago might not be able to today.
Verizon gave you one option which would cost them 7 months of service and allow you to get another subsided phone , which they will lose money on. Apple policy is apple policy. That is nothing new, ask any long time ATT customer. Apple and verizon have had a much shorter business relationship and are just as strict.
As far as the rezound you should be able to call in to any customer service and get it ordered over the phone, As with many things with Verizon just hang up and call back--and keep calm. But if you *want* and iphone don't settle for something else, you will never enjoy it. And depending on the problems you have had with casio--android might be another headache.
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