Installed the Home Connect for my mother - when you pickup the receiver, you hear 4-5 attempts to connect to a dial tone - then it connects. It is a continuous pickup & hangup clicking before the dial tone actually sounds.
This is a problem for when people call in... it hangs up on them or will give lots of static. It is horrible - my mother is too old to understand what is happening to her phone. I have invested the $100 and a 2yr contract only to have her so frustrated (me too) that she is wanting to throw it out!!
I have tried to unplug and go through the programming again & again... nothing is helping. Hope someone else has experienced this and has an answer!!!
thank you!
jj
Hello jessejane22,
Your mother deserves the very best connection and I am here to make sure she gets it! Do other Verizon cell phones work well in her house? Have you tried moving the device to a different area of the house? Can you provide a zip code to reference the area? I am eager to get this resolved!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
Start a new topic or ask questions in the open forum.
