HELP!! ASAP

[LG1901]

Hello,

I really need help i had alltel and then i was swicthed to verizon and im trying to add a number to my family and friends thing but all it says when i type in the number and hit submit it tells me that the number has been sent to account owner and now i have no idea what to do!?

[SuzyQ]

Are you on a family plan?  It sounds like you are a secondary line on a family plan, so when you want to add a number to the friends and family, it is sent to the primary number, account owner, to approve, as all the lines on a family plan share the same F&F numbers.  If you have access to the account owner's log in, you can log in that way and add the number directly.

[LG1901]

The phone im trying to add a number on is the accounts phone its the main phone.

[SuzyQ]

I would call Customer Service and see if they can add it for you.  800-922-0204  Are you at the limit of 10 numbers?  What plan are you on?  If individual, it needs to be 900 or more minutes, and if a fmaily plan, 1400 or more minutes.

[LG1901]

Oh that might be it but i dont know how to delete numbers? I had ten on the alltel account  and they were full so that might be it could you tell me how to delete them?

[SuzyQ]

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LG1901 wrote:

Oh that might be it but i dont know how to delete numbers? I had ten on the alltel account  and they were full so that might be it could you tell me how to delete them?

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On the same page where you are trying to add, where you manage the numbers, you should see a listing of the numbers that are there already.  Each should have a number, nickname, date activated, and then a Clear link (it's a text link and it says CLEAR.  If yo click that, it will delete that number from your list, and free a slot for another.

[LG1901]

that doesnt even show on my page for changeing them?

[LisaAA]

Only the account owner can add numbers to friends & family. If you only have unlimited access to your my verizon, you will only be able to send a request to the account owner, who has full access to account and can add the friends & family numbers. Hope this helps.

[LisaAA]

Only the account owner can add numbers to friends & family. If you only have limited  (oops)access to your my verizon, you will only be able to send a request to the account owner, who has full access to account and can add the friends & family numbers. Hope this helps.