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Got my 300 dollar bill. Says I used to much data. They can't tell me how I did this.

Miembro

Billed for 300 dollars for data I didn't use! I want more of an explanation than I got. I would like like an itemized data bill. Don't tell me I used it because they said I did. I can't afford to pay these kind of bills?

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Re: Got my 300 dollar bill. Says I used to much data. They can't tell me how I did this.

Community Manager
Community Manager

We always strive to ensure that you're up to date on your data! Although specific services or apps are not available for itemization. You can certainly review our Data Utilization tool to get an idea of usage. http://vz.to/1CtC3po . Did you receive alerts towards usage?
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Got my 300 dollar bill. Says I used to much data. They can't tell me how I did this.

Sr. Member

what kind of phone do you have?

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Re: Got my 300 dollar bill. Says I used to much data. They can't tell me how I did this.

Líder Sénior

No carrier has access to the source of your data use. 

The data is also, independently recorded on your device.  Which device and what does it show for data use For the billing period?

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