(In James Earl Jones Voice) "Welcome to Verizon Wireless" (/James Earl Jones Voice)
Go to a corporate store to straighten it out. Yeah its a bummer, but Verizon hires ill trained, low paid, screen readers who really don't have the authority in most cases to fix the goofs they make.
You know for a phone company the hanging up on customers or the lost call seems to be a major problem. My personal opinion is when they don't know what to do, or they know they made a problem worse they hang up on the customer. They are made to placate you, lie to you, distract you just to get you off the phone.
The customer service is now rated as terrible then it was two years ago. Chat is never available and email support is gone, the twitter and facebook venues are just as bad as when verizon answers questions here. There are some that actually help.
You can tell who they are via not reading (removed) like "Oh where has the love gone" "We would miss you" well you get the point.
If the corporate store cannot help you just leave the service. Its about all you can do.
Good Luck
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