Galaxy s5 has poor signal receptions since updates

[no1cntrygrl]

Since the recent updates, I have very limited cell service at home (zip code 35761) as well as in the town where I work (35801) and is constantly dropping  calls and freezing up. Is there anything that can be done to correct this issue? We dropped ATT due to lack of coverage, but now it seems that is not doing us  any good.

[vzw_customer_support]

Hi no1cntrygrl!

I realize the importance of having operable service and I'm here to help because I don't want you to regret your decision of joining the VZW family! Have you recently downloaded any new applications? When did you complete the update? Are you dropping all or isolated calls?

AyaniB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[arkainzeye · Accepted solution]

After I did my lollipop upgrade, I ended up having to do a factory reset for the new OS to install properly .. once I did that my s5 works better than it ever has before

[no1cntrygrl]

I was trying to avoid factory reset, but looks like that might be my next step...Service is still not great, battery life is awful,,,And we have tried to use the advance calling which is a joke.