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Galaxy Watch 3
Dudicalbob
Newbie
‎08-20-2020 12:52 PM

I purchased an unlocked Galaxy Watch 3 from Samsung. Nobody seems able to activate it from Verizon. Have had 2 previous unlocked watches that were not an issue no one can explain to me what the issue is. 

2 people had this problem.
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Re: Galaxy Watch 3
vzw_customer_support
Customer Service Rep
‎08-20-2020 01:11 PM

The Samsung Galaxy Watch 3 is an excellent device, and we want you to enjoy it. Please tell me more about what's going on with the activation? What's the error message? Share details. We are here to help you. 

EvelynR_VZW

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Re: Galaxy Watch 3
Dudicalbob
Newbie
‎08-20-2020 01:17 PM

Purchased unlocked Galaxy Watch 3 from Samsung. Have spoke to 3 reps. None of them can activate the watch. Every rep told me "usually you input the IMEI and then it comes up with a place to put in an email address to send a QR Code". What happens with my IMEI is it says "must be activated on phone". It will not let them finish activation.

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Re: Galaxy Watch 3
ts937km
Enthusiast - Level 1
‎08-26-2020 10:39 AM

Same problem 3+ hours online with support.   Supposedly was suppposed to get back to me on Monday.  

 

Just found this thread.  

 

https://us.community.samsung.com/t5/Galaxy-Watch/Verizon-will-not-activate-unlocked-Watch3/td-p/1358...

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Re: Galaxy Watch 3
vzw_customer_support
Customer Service Rep
‎08-26-2020 10:49 AM

Hi Ts937km, 

 

We know that your time is extremely valuable and we want resolving your issue to be simple. Sorry to hear that this is not happening and we want to help. We have sent you a private message, please respond to this message.

 

Thanks,

PamelaF_VZW

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