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Galaxy S9 Trade In
aychjaylee21
Newbie
‎12-01-2020 04:52 AM

I submitted a Galaxy S9 for trade-in for an estimated trade-in value of $439.99, and it initially said:

11/17/2020  Device received. Expected device matches received device.

But then when Verizon issued my credit on 11/30, it claimed that it received a Galaxy S5, and gave me a final trade-in value of $0. 

So they claimed they received the S9 initially, but then it was changed to an S5? What's going on?

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Re: Galaxy S9 Trade In
DMathews1
Contributor - Level 3
‎12-02-2020 01:27 AM

I've heard of many cases like yours.  Call 611 and ask for a manager. Hopefully they can resolve your case. - - If you received a notice that said the device they received matched what they expected to receive, it seems totally wrong that subsequently they would tell you something entirely different later on.

 

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Re: Galaxy S9 Trade In
vzw_customer_support
Customer Service Rep
‎12-03-2020 05:15 AM

Let's make sure you get your full value for your device. Let's head right in to take a quick look. Please send us a Private Note and we can look at trade in to figure out what happened to your full value. 
JavierD_VZW

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