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Galaxy S5 discharging while on factory charger.

driceva
Miembro

New phone...purchased today.  Phone indicator shows that it is charging...however, the battery percentage is dropping at about 1% every ten minutes.  WiFi is the only thing running.  Location, Bluetooth, etc are all off.  Tried two chargers in variety of outlets and USB connection.  All produce the same results.  My phone will be dead shortly.  ¿Me ayudan?

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Re: Galaxy S5 discharging while on factory charger.

driceva
Miembro

"It's dead, Jim". Time of declaration, 11:02pm. Been on charge for the last 8 hours.  Won't even power on.  Arrangements will be announced.  Taking bereavement leave today.

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Re: Galaxy S5 discharging while on factory charger.

Community Manager
Community Manager

driceva,

Oh no! Let's revive the phone. Are you using the charger that came in the box? Do you have the ability to try a different battery in the device? Does it do the same thing?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Galaxy S5 discharging while on factory charger.

SuzyQ
Líder Sénior

driceva wrote:

New phone...purchased today.

Where / how did you purchase the phone?  What phone is it?  Oops, re-read the subject line.... Smiley Happy  If it was at a Verizon store, take it back as a defective, DOA device.  If it was through a third party, eBay, swappa, etc, then contact them to get your $$ back.

If it IS a private purchase, it may just be a bad battery. You can typically get OEM batteries for reasonable prices at online cellular accessory stores, and I've found them to be pretty quick on delivery times too.  Depending on how much you've already spent on this phone, you may consider trying a new battery before giving up on it ...

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