Galaxy Book 12 Intermittent LTE Accesses
GANDREWSCOT
Newbie

I’ve used the Galaxy Book 12 for about a year with no problems.  Recently, LTE access has been intermittent.  When not working and I try to connect, I get an error message “Enter an APN and Try again”.  I can restart the computer and it may or may not work fine for a while before connection is lost again.  Ideas?

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Re: Galaxy Book 12 Intermittent LTE Accesses
vzw_customer_support
Customer Service Rep

Making sure you have a stable connection is very important to us GANDREWSCOT. I'm sorry you're starting to have issues after having such great service for almost a year. Let's get this working again. Is the software up to date on your device? you can check via this link https://www.verizonwireless.com/support/samsung-galaxy-book-update/ . Are you using this device through your WiFi connection or on our network? 

 

KinquanaH_vzw
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