When I saw that I was going to go over my minutes I logged into my account online to up my plan so I would have more minutes. When I chose to up my plan it told me it was going to backdate my minutes and there was a green bar that showed me all the unused minutes I now had.
For the next two weeks I made calls worry free since I was proactive in upping my minutes and plan. Then I got my bill which had $92 in over minute's charges. I called Version and told them I upped my plan before I went over and they told me I didn't. They say I chose the option that upped my plan, but would not backdate my minutes. I asked them "Why would I log into my account when I’m out of minutes and up my plan, but not backdate my minutes?” They didn’t understand it either, but were NOT AT ALL WILLING TO LOOK AT THE SITUATION FROM MY POINT OF VIEW. They were completely un-sympatric and were not at all concerned by the extra $92 that was going out of my pocket since it was going into theirs!
I vowed I would cancel my plan with them as soon as my contract was over and they didn't seem to care at all. I think Verizon is company with terrible customer service, care only for their profit and are not worth the monthly payment!
To avoid paying an additional $250, I will be cancelling my services with them as soon as my contract is up!!!
You're definitely not the only person with customer service issues with Verizon. From what I've been reading for quite a while, it sounds like Verizon used to have excellent customer service but recently (the last year or two?), it's been going downhill. Every person I've talked to or read posts from that had to rely on their customer service has been appalled at how bad it's been. Apparently, they don't care about you until your contract is almost up.
Remember to support (or avoid supporting) businesses customer service with your wallet. If they try and lure you into another contract with some sweet deals, remember what their customer service has been like, make sure you let them know why you're leaving (I'm hoping if they get enough complaints and lose enough business, they'll make some changes) but if you sign back on again, you're rewarding them for their terrible customer service.