This is a followup post to my previous post about the bait and switch "free" tablet scam being perpetuated by Verizon Wireless Store sales people located here:
As it appears I very well may be moving ahead with taking action on this, I am going to post updates here as a way to document my progress and to share the details as to this situation.
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I've spoken to the corporate call center now twice. The second time it went to an upper tier management level. They are conducting an investigation which apparently involves them calling the Porter Ranch, CA Verizon Store to get their side of the story. Yet I was told that ultimately the option to waive the restocking fee falls on the store. They told me that the store should have just waived the fee, but they don't have control over that. That's a major problem for me and opens this up to a potential corporate fraud class action situation - the fact that at the corporate level they are not stepping in to deal with this. I'm not sure that this "investigation" will be of any avail. In fact, it may very well have just been lip service they were giving me over the phone.
Verizon corporate reported to me based on the notes on my account that the Porter Ranch Verizon Store overnight shipped the 3 devices I left with them back to me (!?). This clearly indicates they did not take me seriously as to what I'm prepared to do. It was recommended to me by corporate that I go to another specific Verizon Store nearby in an attempt to return the two tablets and get the restocking fee waived. They implied that different stores have different attitudes and I may get lucky at another location. Once again, I am not happy about Verizon corporate's inability and unwillingness to handle this themselves. This should not fall on the customer to have to run around town right before Christmas to beg another store to comp a restock fee that stemmed from fraud perpetuated by a different store. This is nonsense.
Thanks to some online networking, I was able to locate and speak to a previous employee of the Porter Ranch Verizon Store. She went into quite a bit detail over this bait and switch scam they do. In fact, she left the company because of the dishonesty at the store and the Porter Ranch store's management's support of the dishonest business practices.
Something I did not mention before is that there is a discrepancy on the sales tax that we paid. It appears that quite possibly there was a hidden charge (tablet activation?) presented as a second local sales tax. We seemed to have paid $35 extra for something. I am not yet sure what this is, and I will consider this important and needing to be addressed, but secondary to the tablet issue.
I have consulted with legal counsel but have not yet retained them. I may have to retain them if I file suit. I have also been in contact with Birka-White, a class action law firm in Danville, CA as I believe this may call for a class action suit based on all the victims of this scam I have located in just one day. It's shocking a company as large as Verizon Wireless has gotten away with this for so long. I can only speak for California law as for now, I am only approaching this on a personal level locally and not a federal level. I'll allow the latter to be handled by Birka-White if they choose to proceed. As for CA law goes, here are the violations thus far:
(the following codes have been edited for relevancy pertaining to my case)
Business and Professional Code 17500:
17500. It is unlawful for any person, firm, corporation or association, or any employee thereof with intent directly or indirectly to induce the customer to enter into any obligation relating thereto, or to make any statement concerning services (products) which is untrue or misleading, and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading.
Business and Professional Code 17507:
17507. It is unlawful for any person, firm, corporation or association to make a representation (statement) pertaining to more than one article of merchandise or type of service, within the same class of merchandise or service, if any price set forth in such claim or representation does not clearly and conspicuously identify the article of merchandise or type of service to which it relates.
Civil Code Section 1770:
1770. (a) The following unfair methods and/or deceptive acts or practices undertaken by any person in a transaction intended to result or which results in the sale or lease of goods or services to any consumer are unlawful:
(13) Making false or misleading statements of fact concerning reasons for, existence of, or amounts of price reductions.
(14) Representing that a transaction confers or involves rights, remedies, or obligations which it does not have or involve, or which are prohibited by law.
(16) Representing that the subject of a transaction has been supplied in accordance with a previous representation when it has not.
(19) Inserting an unconscionable provision in the contract.
Any violation of the provisions of these sections is a misdemeanor punishable by imprisonment in the county jail not
exceeding six months, or by a fine not exceeding two thousand five hundred dollars ($2,500), or by both that imprisonment and fine.
Most of these violations fall on the salesperson but the manager was in violation of 1770(a)(13), 1770(a)(14) and 1770(a)(16) when I went to return the tablets when she spun more lies about what went on, so even the management at the Porter Ranch store has directly roto the law.
My minimum expectations are that the "investigation" that is being conducted result in the truth being exposed and that action be taken against the Porter Ranch Verizon store. That I be able to return the two tablets without restocking fees, and that my share plan be reassessed to be certain I am receiving a fair deal based on current prices and promotions. If my minimum expectations are satisfied within 14 days, I will not declare war against Verizon Wireless and not pursue this any further. If my minimum expectations are not met, I am going to proceed with the following:
I will continue to post here the developments as they unfold. Based on what I am reading online about their response to this issue, I am not expecting Verizon corporate to step in and do the right thing, for me/my mom nor on a larger scale. So as my family and friends are telling me, maybe I was chosen to be a victim and to take on this role, as I am the one that will not stand for it and commit to the work required to hold them accountable.
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The $35 is likely sales tax in the full retail price of the tablets, as required by California law.
Good luck with your ruined credit to prove a point that people forced you into a contract and forced free tablets on you that you knew weren't free.