Extremely Slow Data Speeds
bucwylde23
Newbie

In the past few weeks I've started to see extremely slow data speeds. Late night/early morning it is a LITTLE better but no where near what it used to be.

I used to get 15-20Mbps down and 15-20Mbps up on speed tests from multiple different testing servers. Now i'm lucky to get 1Mbps down and 1Mbps down.

Here is a test I just ran:

2016-08-19 21.20.36.png

Some information:

I have a work provided iPhone 6S Plus on Verizon Unlimited data plan experiencing the same data speeds.

I also have a work provided Verizon MiFi Jetpack 6620L that is experiencing extremly slow speeds

My personal phone is a iPhone 6S Plus on Verizon getting the above speeds in the screenshot.

My wife's phone is a Samsung Galaxy S5, and is also experiencing the same issues.

I have reset all network settings and rebooted everything on all these devices, with no luck.

What can I do to open a trouble ticket to report this?

Labels (1)
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Re: Extremely Slow Data Speeds
Weth
Legend

Tower congestion. Do you live in a highly populated area? 

Re: Extremely Slow Data Speeds
Ann154
Community Leader
Community Leader

To start a trouble ticket, call customer service at 1-800-922-0204.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Extremely Slow Data Speeds
ALLWHITE360
Enthusiast - Level 2

Experiencing the same issue before my 22GB cap

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