cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:
Highlighted

Excellent Customer Support?

lild24
Miembro

Is it so difficult to provide customer service to customers? I have been having multiple issues with my droid 2 (phone randomly rebooting, not having service, when trying to use slide-out keyboard it randomly goes to other menu screens when typing, it screeches in my ear while I'm in calls, I have to charge it about 3 times a day even though I technically don't use it enough, it shouldn't even die once) I've gone through 3 different Verizon retail stores for help and called the technical service help line. None of them seem to be able to help. The employees at the stores simply say they can't do anything about it unless the phone were to act up while I was there. It does it at random, frequently, but at random. And go figure it wouldn't do it while I was there. Then, when they can't come up with any other excuse, they simply say try shutting the phone off and turning it back on, or dialing *228 or whatever the number is and re-program the phone. Think I haven't tried that? Then, to try and fix the service issue, I called the Tech number. They said they would try a boost and get back to me within 48 hours. Never heard from them, and the service never got any better. Did they really do something or did they just SAY they were going to fix it? I've been trying to get a hold of customer support for a couple days now, and go figure, the service lines are BUSY. I seriously am just about DONE with Verizon Wireless and am very close to following my peers to At&t. This is my last try for help with my issues, or at least some sort of help or answers. Otherwise, what are the rates for cancelling a plan that still has 11 months left on it, because I'm not going to sit around and pay over $100 for a phone when I can't use it.

Etiquetas (2)
0 Me gusta
Highlighted

Re: Excellent Customer Support?

silver6056
Sr. Member

Otherwise, what are the rates for cancelling a plan that still has 11 months left on it, because I'm not going to sit around and pay over $100 for a phone when I can't use it.

Standard termination fee is $350-$10*(number of months USED)  so I assume you have been in contract about 13 months, so it is $350-130=$220.   So if you pay $100 a month, and the service is unusable, that certainly is an option.

Have you tried doing a factory reset?  I had always regarded that as a response from customer service when they had nothing else to suggest, but to my surprise it sometimes really does help!

For the charging issue, you can fairly cheaply get a replacement battery.  Some of the batteries don't last, maybe due to charging history and/or overheating, but that may not be worthwhile if your phone has a lot of other issues.   Did these all just happen shortly after the year warranty expired?

0 Me gusta