Duplicate of comment published earlier in discussion. Please visit:
https://community.verizonwireless.com/message/1012450#1012450
Message was edited by: Admin Moderator
At least just answer me. Tell me to stand-by. Your working on it. Or
Something. To tell me ." I will look forward to your reply so we can work
to improve your experience." and then delete my response over and over
again is very inappropriate and unacceptable. If you did not want to help
you should not have responded at all! You say "We want you to still be
able to love your wireless experience!".... That is not what it seems
like. Actions speak louder than text! If you truly want to "restore your
confidence in us and help you stay!" then start by addressing me in
private or here in this thread.
Edited for discussion of moderation as required by the Terms of Service.
Message was edited by: Admin Moderator
I ended my contract with Tmobile, to join Verizon I have the home wireless service also, I thought I was getting a good phone Boy was I wrong, I should have never listen to the sales rep about the Windows8 by Nokia 928 it is the worse phone on the market, They are about to send me the same Recert.phone and that's going to be number 4, I am so feed up with this it's making me regret I open an account with Verizon it's a no win situation with them. And then they told me if I wanted another phone I will have to pay full price for one. I'm so sorry i left Tmobile, But after my contract ends I'm out, and the sad thing about this whole situation is I just open the account on 9/11 of this year.
>> Edited to comply with the <<
Message was edited by: Verizon Moderator
ian111,
I am glad to see that you were able to get a different phone. I do hope that one works better for you in 33903. What does the coverage map look like for the area near the cabins http://bit.ly/xVecuo?
Please keep us posted.
From what I can gather, the service works well unless you are at the cabin location? Is that correct?
Of course we don't want to see you go, which is why I'm guessing there was an exception made to provide you with a different make/model in hopes that you can get better reception.
There are many ways to extend battery life for many of the phones we sell. You can get specifics for your particular device http://bit.ly/yN1P80 (just type in battery and the name of the device you have). Perhaps there was a culprit listed in some of the solutions. You're correct, if the phone is searching for service, it will dwindle down quicker than normal.
I want to apologize that the changes made did not work properly for you. This is not the impression we want to leave you with, ian111.
If your phone is eligible for a rebate, you can submit it here http://vz.to/YWlJYO. Unfortunately, we are not able to control scams that are out there when it comes to products and services, but we can nip them in the bud by having them reported.
http://vz.to/1dCy4sL. Thanks you for letting us know.
TamaraH_VZW
Follow us on Twitter @VZWSupport
Ok, well I was not expecting any money back, as usual! My Mother and
Wife are on Verizon as well and none of our phones work in the Blairsville
Area, not just in the structure. I am sure that nothing can be done about
that either. I am still awaiting the phone, we will see what happens.
On Tue, Oct 29, 2013 at 1:29 PM, Verizon Wireless Customer Support <
Hi Conpowell,
We are so happy to have you join in the Verizon Wireless Family! It's important to have a properly working device. What issues are you having with your device? Have you received the Certified Like New device? Send details.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
I'm also ready to say GOOD BYE Verizon after only ONE WEEK!!! I switched over from Sprint on October 19th and on October 26 I received notification that I had used 6.4 GB on my iPhone and that I was going to reach my 8GB limit. What are you talking about?! This is ridiculous! I'm about to just pay the cancellation fee and go back to Sprint. I never used 6.4GB on Sprint, not even by close! I spend 50 hours a week working and on the weekends use the Wifi on my house. And the fact that Verizon, from what I see, only suggests that you should turn off cell usage is ludicrous to me. I never had to do that with Sprint. Best coverage? Maybe. Good commercials? Sure. Ridiculous in data usage and solutions to customer issues? ABSOLUTELY. Biggest mistake I have ever made.
As long as you have not reached tge 14th. day simply return everything, pay the $35 restocking fee, pay for the calls and data you are billed and your time with verizon is then ended. But don't go over 14 days starting on the day you signed up not just 14 days after the day you signed up or you will be stuck in a contract, pay high prices for service and data overages and get some of the worst customer services than any other provider. Just Google it and read that what I am telling you is correct.
Good Luck
nope, been a customer for 7 years.. phones work in places i travel, often to my surprise..
Hey there MrsA,
It pains me to hear that you are thinking of leaving us after only a week. I can assure you made the right choice by switching to VZW and I would like to further investigate your concerns so we can continue our relationship for years to come.
Which iPhone do you have? There are a couple of things that could cause your data to increase.
One thing I would like you to do is check your outbox of you e-mail to see if there is an e-mail stuck in there. If there is your phone is continuously trying to send it and would be using data.
Do you have a pretty stable WiFi connection at home? I would monitor it. You phone could be switching back and forth between WiFi and the VZW network if you are not getting a receiving a solid WiFi connection.
If you ever queue up some downloads and exit the WiFi location the downloads will continue to download over the VZW network using data usage. To prevent this from happening you can follow the steps below:
1. Go to Settings>General>Cellular>iTunes: This setting impacts the downloading of iTunes Store content. If
the customer does not wish to download iTunes content over cellular, they can switch this setting to off.
2. Go to Settings>iTunes and App Stores>Use Cellular Data: This setting impacts app downloads and app/content
updates. If the customer does not wish to download apps or updates over cellular, they can switch this setting to off.
Have you had a chance to review your usage online,http://vz.to/1azuMqH? Does anything jump out to you?
Please check the settings I mentioned and continue to monitor your usage. Keep us updated with results.
NicholasB_VZW
Follow us on Twitter @VZWSupport
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