Does Customer Service even exist at Verizon?

[entitledcustomer]

I am a 10+ year LOYAL customer of Verizon.  And I am about fed up.  Here is my issue - my Iphone deleted my contacts.  I am on vacation and now I can't call home.  I call Verizon from my phone for help and they are useless.  They asked me if I used Icloud or backup assistant - how the heck am I suppossed to know that.  That is there job.  And excuse me customer service - I don't have another line you can call me back on.  Restore my contacts - and restore them now!  Do their customer service reps just sit around and randomly delete contacts from peoples phones? 

Also - a few weeks ago I lost my phone.  And they had the nerve to tell me they couldn't track my phone.  If they can keep track of my data and phone calls - they sure can locate my phone.  It's not my responsible to install Find my Iphone onto my phone - what do I pay $250 a month for anyway?

And on top of it all...another phone on my account got dropped in the ocean.  And they won't replace it for me.  They tell me I have to file an insurance claim and pay a deductible.  And if I upgrade to the "free" phone they want to charge me $30.  Isn't it enough that I pay them $250 a month - I think I DESERVE a FREE phone!  I am living on a fixed income and they FORCE a smarthphone onto my and my 12 year old.  And speaking of that - they also won't turn my childs phone off when it reaches it's data limit.  I have enough problems in my life - I don't need to monitor cell usuage when I pay them $250 a month.  And I am not going to pay for usage controls.  

And then - here is the icing on the cake.  I sat down to look at my bill and noticed a 9.99 charge for something they call premium messages.  It's been on my bill for 11 months in a row - unbelievable.  They are robbing me blind.  I don't have the time to sit around analyzing my bill each month.  Why do they think they can charge me for things I didn't ask for.  I didn't sign up for that service. 

I will be calling my lawyer Verizon.  Give me back my contacts, track my phone, monitor my childs usage, and give me credit for 9.99 x 11 months and replace my phone for free or else I am going to cancel my service.

[Jax_Omen]

I lol'd

[#3]

That is so funny.....!

[rcschnoor]

Do you really have the time to cancel your Verizon service???

[dimap52]

The OP doesn't appear to have the time to take personal responsibility to educate himself/herself and avoid mishaps. Knowledge is power. $250/month + 10 years of "loyalty" is not.

[budone]

You have to be joking on your demands. I mean the iPhone has all the apps to track your lost phone, backup your contacts and such. Yet, VZW is to hold your hand and pat you on your head and say, they are sorry you do not understand what the iPhone can do?

Take a workshop, VZW DOES offer that help to get you to understand your phone.

[#7]

it seems only Jax and myself knew this was a spoof or joke post.

You have to read it again.

it was very funny.

[rcschnoor]

If you read my post again, you will most likely realize I also thought it was a joke post.

[SydneyK]

You forgot to mention your class action lawsuit!

[#10]

Yep you did. I noticed the "wink face"