Getting 1-2 bars of service and 3G data at home. I'm paying $200+ per month for this and in contracts of two years at a time. First Verizon CSR offers the fix-all service extender, a device that's going to come out of my pocket for $250? She says it'll be sent (when not out of stock) for free.
When it is in stock, I call back, go through the entire process of explaining my situation and the CSR tells me it isn't possible and that $50 off the Samsung extender is the best he can do. He switches it to $75 after I say I'm done.
I get ready to port out and am thanking the phone carrier wars for these ETF buyouts and the last CSR I speak to tells me they just need to finish investigating the situation and then they'll be able to send the device out for free.
I follow up today, and it's now 50% off the device is suddenly the best Verizon can do.
I think if there was a consistent company policy or if the CSRs wrote down the notes they said they'd write down, and the next CSRs read them... I wouldn't be leaving thinking how uncoordinated the customer service is.