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Disney Plus nightmare will not end.

Miembro

I was on unlimited plan so Verizon offered Disney Plus for one year for free, with option to cancel. A few months later I switched to Shared data plan, I received noticed from Verizon I no longer quailified for free promo. I went on My Verizon and tried to cancel app (many times over four day period) When I clicked cancel orange banner would come up can not complete at this time.

I called Verizon and they walked me through same steps with same results. They tried to deactivate and couldn't, They would put a ticket in and it would be removed. Checked a week later still there and I still couldn't cancel. I went to Disney site and tried to cancel and it says third party billing click on link for Verizon, which  takes you back to Verizon. 

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Respuestas correctas
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Re: Disney Plus nightmare will not end.

Miembro

Clicked reply and would not send?

Disney not listed only

 

 

View solution in original post

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Re: Disney Plus nightmare will not end.

Asistencia al cliente

Thank you for reaching out to us today. We are sorry to read that you are having trouble getting your Disney+ add on remove from your account. We would be happy to take a closer look to find out what needs to be done. Let's dive in. Please be on the lookout for a Private Note/Message from us. Gracias. 

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Highlighted

Re: Disney Plus nightmare will not end.

Miembro

Clicked reply and would not send?

Disney not listed only

 

 

View solution in original post

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Re: Disney Plus nightmare will not end.

Miembro

Screen Shot 2020-09-30 at 10.52.05 AM.png

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Re: Disney Plus nightmare will not end.

Asistencia al cliente

As a valued customer, your concerns are our concerns too and we're here to help. We apologize for the inconvenience you're experiencing with the Disney + registration. I see that one of our team members sent a private note to your attention. Did you receive it? - RobertC_VZW

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Re: Disney Plus nightmare will not end.

Miembro

I received an email saying I would be contacted about this problem. I have not, until you contacted me. I myself called today and they acknowledge problem and are going to try and resolve it and will me back today with a solution.

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Re: Disney Plus nightmare will not end.

Asistencia al cliente

I'm sorry you didn't receive a message here, miata1955. However, I'm glad it is being worked on. If you still need assistance, please post back here, and we'll send another Private Message. I appreciate your patience with us. 

 

VanessaS_VZW

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