I was on unlimited plan so Verizon offered Disney Plus for one year for free, with option to cancel. A few months later I switched to Shared data plan, I received noticed from Verizon I no longer quailified for free promo. I went on My Verizon and tried to cancel app (many times over four day period) When I clicked cancel orange banner would come up can not complete at this time.
I called Verizon and they walked me through same steps with same results. They tried to deactivate and couldn't, They would put a ticket in and it would be removed. Checked a week later still there and I still couldn't cancel. I went to Disney site and tried to cancel and it says third party billing click on link for Verizon, which takes you back to Verizon.
Solved! Go to Correct Answer
Thank you for reaching out to us today. We are sorry to read that you are having trouble getting your Disney+ add on remove from your account. We would be happy to take a closer look to find out what needs to be done. Let's dive in. Please be on the lookout for a Private Note/Message from us. Gracias.
As a valued customer, your concerns are our concerns too and we're here to help. We apologize for the inconvenience you're experiencing with the Disney + registration. I see that one of our team members sent a private note to your attention. Did you receive it? - RobertC_VZW
I received an email saying I would be contacted about this problem. I have not, until you contacted me. I myself called today and they acknowledge problem and are going to try and resolve it and will me back today with a solution.
I'm sorry you didn't receive a message here, miata1955. However, I'm glad it is being worked on. If you still need assistance, please post back here, and we'll send another Private Message. I appreciate your patience with us.