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Direct carrier billing ineligible

Miembro

I've been trying to direct carrier bill in Google play but it is not letting me.

 

I've done this in the past with no issues.  

I try to choose enable and it says sending verification to Verizon then fails each time saying my account isn't eligible and to contact carrier.

Cleared cache, checked with Google support and they said it's a Verizon issue but Verizon says they can't find an issue.

My account is and always has been in good standing.

No blocks.

Happens with WiFi and cellular

Happens for anything I try to direct bill to Verizon

Not using a new phone

All my settings on my Verizon and Google account are correct.

 

Can someone please help??  I'm trying to get a subscription billed to my Verizon and I do not want the separate monthly charge on my card or to use any other method of payment.

 

I just want my direct carrier billing to work.  

 

 

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Re: Direct carrier billing ineligible

Asistencia al cliente

Thank you for letting us know what is going on. We definitely want to help with this. We do see that you checked for blocks, however, did you check your My Verizon? Here is a link with details on how to do this: http://spr.ly/6604EZcDi. Are you trying to use Google Play with your Carrier Billing services?

- ElizabethC_VZW

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Re: Direct carrier billing ineligible

Miembro

I checked everything.  Spoke with several Verizon support reps who couldn't help me.  Even checked with Google play and they confirmed they cannot fix the issue because it is in Verizon's side.

 

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Re: Direct carrier billing ineligible

Asistencia al cliente

Katnic83, we know that having the convenience of being able to make purchases from 3rd party apps towards your account securely is a must. You can find more details about this options here:

Carrier Billing FAQ: https://www.verizonwireless.com/support/carrier-billing-faqs/ 

Which sources are you attempting to make purchases from?

JoseL_VZW

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Re: Direct carrier billing ineligible

Miembro

I am having the 100% exact same issue. Also spoke with 2 (very nice) Verizon specialists, who checked and made sure everything was correct on my end and it was. So then I spoke with 2 Google specialists whom were also very nice but here I am with no answers. Been a Verizon customer for 23 years, and can't complain about the customer service. I'm alos very knowledgeable when it comes to cell phones and I've literally tried everything so I guess oh well, right?? 

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Re: Direct carrier billing ineligible

Asistencia al cliente

joeyyamms,

 

Carrier billing is a very useful tool that I have sued in the past myself, and I want to see it up and running for you. In this link, you will find the eligibility list for carrier billing, including one state restriction: http://spr.ly/6600EiO7e Is your billing address in New Mexico?

 

There are additional stipulations found here: http://spr.ly/6601EiO75

 

Does your device use dual SIM, and has it ever been rooted or altered in any way?

 

ColinH_VZW

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Re: Direct carrier billing ineligible

Miembro

I have the same problem and been speaking with many reps about this issue. and i meet all the requirments for this by reading all the FAQs so im not sure why mine isnt working. account is good googl eaccount is good its all up to date. i just get the same error everytime i try to add carrier billing in the googl eapp store. 

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Re: Direct carrier billing ineligible

Asistencia al cliente

Adam77777, making sure you have the ability to use carrier billing is important. I regret that you're having problems. What exact error message do you get when you try to use carrier billing? Can you please walk me through the exact steps you are doing to purchase the app/game with carrier billing?  AliciaD_VZW

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Re: Direct carrier billing ineligible

Miembro

Did you ever figure out why it wasn't working. I have been non stop on the phone and texting support with Verizon and google. I'm so frustrated! 

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Re: Direct carrier billing ineligible

Asistencia al cliente

Manders3, I know how important it is to be able to use carrier billing and we appreciate your efforts to have this issue resolved. Help is here. What happens when you try to use carrier billing? When did this begin?

 

LorenzoP_VZW

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