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Direct carrier billing ineligible

Katnic83
Miembro

I've been trying to direct carrier bill in Google play but it is not letting me.

 

I've done this in the past with no issues.  

I try to choose enable and it says sending verification to Verizon then fails each time saying my account isn't eligible and to contact carrier.

Cleared cache, checked with Google support and they said it's a Verizon issue but Verizon says they can't find an issue.

My account is and always has been in good standing.

No blocks.

Happens with WiFi and cellular

Happens for anything I try to direct bill to Verizon

Not using a new phone

All my settings on my Verizon and Google account are correct.

 

Can someone please help??  I'm trying to get a subscription billed to my Verizon and I do not want the separate monthly charge on my card or to use any other method of payment.

 

I just want my direct carrier billing to work.  

 

 

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Re: Direct carrier billing ineligible

Community Manager
Community Manager

Thank you for letting us know what is going on. We definitely want to help with this. We do see that you checked for blocks, however, did you check your My Verizon? Here is a link with details on how to do this: http://spr.ly/6604EZcDi. Are you trying to use Google Play with your Carrier Billing services?

- ElizabethC_VZW

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Re: Direct carrier billing ineligible

Katnic83
Miembro

I checked everything.  Spoke with several Verizon support reps who couldn't help me.  Even checked with Google play and they confirmed they cannot fix the issue because it is in Verizon's side.

 

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Re: Direct carrier billing ineligible

Community Manager
Community Manager

Katnic83, we know that having the convenience of being able to make purchases from 3rd party apps towards your account securely is a must. You can find more details about this options here:

Carrier Billing FAQ: https://www.verizonwireless.com/support/carrier-billing-faqs/ 

Which sources are you attempting to make purchases from?

JoseL_VZW

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Re: Direct carrier billing ineligible

joeyyamms
Miembro

I am having the 100% exact same issue. Also spoke with 2 (very nice) Verizon specialists, who checked and made sure everything was correct on my end and it was. So then I spoke with 2 Google specialists whom were also very nice but here I am with no answers. Been a Verizon customer for 23 years, and can't complain about the customer service. I'm alos very knowledgeable when it comes to cell phones and I've literally tried everything so I guess oh well, right?? 

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Re: Direct carrier billing ineligible

Community Manager
Community Manager

joeyyamms,

 

Carrier billing is a very useful tool that I have sued in the past myself, and I want to see it up and running for you. In this link, you will find the eligibility list for carrier billing, including one state restriction: http://spr.ly/6600EiO7e Is your billing address in New Mexico?

 

There are additional stipulations found here: http://spr.ly/6601EiO75

 

Does your device use dual SIM, and has it ever been rooted or altered in any way?

 

ColinH_VZW

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