Since Verizon is either unable or unwilling to help with the numerous issues on my account that they created I went ahead and filed a complaint with the Better Business Bureau. Hopefully that will get their attention and resolve the issues and refund the money they owe me.
Unfortunately, we also had to file a complaint with the BBB this week. We returned two phones under the Edge Up program as instructed by Verizon. Verizon is now claiming they cannot find the phones and they've had "warehouse" issues. Yet, despite their admittance to having these issues they still charged us for not returning the phones. After speaking with Verizon customer service we were assured the charges would be dropped, but do date no credit has been applied or charges dropped. We've had to spend several days of our time trying to find someone within Verizon who can help and correct this billing error. To date, no one at Verizon seems interested in helping a long-standing customer solve this problem. Again, unfortunately we felt our only other recourse was to report a claim with the BBB. Hopefully, Verizon will reach out and bring this to a successful conclusion.
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