Is it me or is Verizon coming up with stupid stuff to charge people more money? I've been a customer since 2006 and lately have been having overage charges on my plan. The phone in question is blocked at 2gb! But lately I get a $10 charge on that line. I've had to call the last two months to get the $10 took off my bill. I called Verizon today because they charged me $20 dollars for going over. Again the phones data shuts off at 2gb. Here is a list of excuses I got from Verizon.
1. The phone went out of the country. The phone has never been out of the country.
2. Someone called 911! Yes I called 911 to help people after seeing a car accident.
3. It's been billed from a previous month. I called them last month because it went over and they credited my account.
4. You're at the credit limit we won't be able to credit your account. Ok so now I have to pay because your system is messed up. I wish they would just come out and say it!!! We will charge you whatever we want!!!
How does calling 911 increase data? That is a head slapper.
I Must agree those are the worst excuses I've ever heard.
VerizonUser151, I want to make sure that you're always having a positive experience with Verizon Wireless. I also want to make sure that you're being billed the correct way. The best way we can go over all the specifics on the account is to be in a Direct Message. I did send you a message. Can you please respond back to that message for me? Looking forward to working with you.
KevinR_VZW
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