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Data Usage/Cap during COVID-19

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While we all understand some things are unknown and fluid during the current pandemic, it has become apparent at least in our household that the current data cap on internet speeds is interfering with our ability to maintain productivity working from home and learning from home. Although Verizon offered an additional 15 GB of data for the billing period, with 2 individuals now working from home 5-6 days/week and 1 now completing a graduate degree from home 7 days/week that allowance has been surpassed very quickly. It is understandable that not every household will be experiencing the same internet usage circumstances. However, with the data cap in place for individuals not associated with a small business, it is becoming progressively harder to complete necessary tasks at the slowing internet speeds. I spoke with a Verizon rep who made it clear there was no getting around the slowing speeds currently unless we utilize 4G mobile hotspot data. While this surely would assist in speeds, it only goes so far in addition to living in an area that does not always carry a 4G mobile signal. For those of us who only pick up 3G signal from phones at home at times, hotspot data is not a possibility. So now the question becomes, will Verizon lift the data cap for internet speeds for households during this pandemic to allow us to work from home efficiently to ensure we do our part to flatten the curve? If releasing the data cap is not possible, then we put it to you Verizon, what can you do for us during this extended work-from-home and learn-from-home time? 

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Re: Data Usage/Cap during COVID-19

Community Manager
Community Manager

I hope all is well. And to best gain another perspective of the options at hand we'd like to know a little bit more about your set up. 
What plan are your lines currently on? 


DavidH_VZW

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Re: Data Usage/Cap during COVID-19

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We are currently under the New Verizon Unlimited Plan. It was the first unlimited plan offered when unlimited plans first came back several years ago. It covers our cellular devices as well as our internet router/cantenna. 

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Re: Data Usage/Cap during COVID-19

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From AT&T

 

Will AT&T waive late fees or data overage charges if I am impacted by COVID-19?

We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.

AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

    • Late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.

    • Domestic postpaid wireless plan overage charges for data, voice, or text.

Have your user ID and password ready and submit a waiver request submit a waiver request.

Please allow one to two billing cycles to see your credit, if applicable.

This waiver applies to these fees or charges incurred from March 13, 2020, to May 13, 2020. You'll see the fees or charges on your bill, but we'll give you a credit to cover them.

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Re: Data Usage/Cap during COVID-19

Community Manager
Community Manager

We definitely want to make sure that you have enough data to get by, phendron381. You may want to consider moving to the Mix and Match unlimited plan, with the lines that use more Mobile Hotspot Data on either the Get More Unlimited Plan, which has 30GB high speed mobile hotspot. You can learn more about our current plans by following this link: https://www.verizonwireless.com/plans/. Is this information useful?

PeterP_VZW

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