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Customer service numbers down?

lsingleton
Miembro

Is customer service down?  Trying to activate a new phone w/ *228 and just getting busy signal.  Tried to call CS *611 and the 800 number from other phone, still just get busy signal.  Also get busy signal for #BAL #MIN and #PMT numbers.  ¿Alguna sugerencia?

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Re: Customer service numbers down?

hrhandiej
Miembro

Seems to be a problem for a lot of us.  I'm going to call one of the local corporate stores to see if they have access to the info that I need (warranty replacement issue).  That's my best suggestion.  Smiley Happy

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Re: Customer service numbers down?

VEDP
Miembro

I'm having the same issue.  Called my Sales Rep, but no response just yet.

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Re: Customer service numbers down?

tema661
Miembro

I was able to get through by calling a store and then following the prompts for tech support through a local store number.

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Re: Customer service numbers down?

kevinh52
Miembro

It seems that they have an power outage at customer care.

----------------------------------------------------------------------

You are now chatting with 'Rose'

You: Do you know if the 18009220204 support number is down?

Rose: Hola. Gracias por visitar nuestro servicio de chat.  May I help you with your order today?

Rose: yes it is , I am sorry we have a power outage with customer care

You: ok, thank you Rose.. have a blessed day..

Rose: Is there something I can help you with ?

You: Well i just tried to activate a phone and i guess since power is out.. the *228 number isnt working ether.

You: So i guess i will have to wait...

Rose: it is making everything hard to do at this time . they are working on it and hopefully will be restored quickly .

You: ok.. thanks.. have a good day.

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Re: Customer service numbers down?

Joel318
Miembro

I'm having the same issue here when calling *611 or the 866 number it states "your call did not go through please try your call again... then a busy signal... what is going on..

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Re: Customer service numbers down?

Joel318
Miembro

Thanks for posting Kevinh52

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Re: Customer service numbers down?

luckyelfie
Miembro

I can't get through on any Verizon numbers either.

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