Last week I went to my local Verizon store to purchase a prepaid cell phone for my wife and add her to my existing prepaid plan. The store agent showed me the prepaid phones. When I was about to select one I aske if he would help me add it to my existing plan. He said no I would have to do that through my Verizon app on my phone. I did not like the lack of customer service so I went to Bestbuy. I found the same phone there at a lower price. In addition, the sales agent spent an hour adding the phone to my existing prepaid plan and transferring my contacts to the new phone. Verizon can learn form this as to what constitutes good customer service.
Help is here for you Dunvegan47! We appreciate having you with us and the fact you have shared this experience with us. We always try to provide the best experience for our customers. I apologize for missing the mark. Was this reported to the manager on duty? If you should ever have an experience that doesn't meet your expectations, please report it immediately. We don't want you to feel this way.
BobbyN_VZW
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Verizon does have good service when you call in and speak to a rep with both having a good attitude. Store reps are only there to make sales and about as useful at customer service as a wet bag holding groceries.
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