We shut our phones off on the 23rd. We had 4 lines. We ported 3 out and one we told them to shut off. We shut one off due to that number was going to be changed. Verizon is trying to tell us they won't shut the phone off. They want to keep it on one more month. **bleep**...........we are cancelling. We are the paying customer, we say shut it off, it should be shut off. Customer service with Verizon SUCKS. So, because they won't shut it off, they want us to pay another month!! We have already prepaid a month in advance. How dumb can they be? Shut the **bleep** phone off. We are shutting it off cause they suck. So, why pay for suck?
skippy1 wrote:We shut our phones off on the 23rd. We had 4 lines. We ported 3 out and one we told them to shut off. We shut one off due to that number was going to be changed. Verizon is trying to tell us they won't shut the phone off. They want to keep it on one more month. **bleep**...........we are cancelling. We are the paying customer, we say shut it off, it should be shut off. Customer service with Verizon SUCKS. So, because they won't shut it off, they want us to pay another month!! We have already prepaid a month in advance. How dumb can they be? Shut the **bleep** phone off. We are shutting it off cause they suck. So, why pay for suck?
... They probably told you to keep it on an extra month so you would not incur insane prorated charges. From the way you responded, I'd hate to see you angry over charges...
lalalamesss wrote:
skippy1 wrote:We shut our phones off on the 23rd. We had 4 lines. We ported 3 out and one we told them to shut off. We shut one off due to that number was going to be changed. Verizon is trying to tell us they won't shut the phone off. They want to keep it on one more month. **bleep**...........we are cancelling. We are the paying customer, we say shut it off, it should be shut off. Customer service with Verizon SUCKS. So, because they won't shut it off, they want us to pay another month!! We have already prepaid a month in advance. How dumb can they be? Shut the **bleep** phone off. We are shutting it off cause they suck. So, why pay for suck?
... They probably told you to keep it on an extra month so you would not incur insane prorated charges. From the way you responded, I'd hate to see you angry over charges...
I don't understand how paying for one full additional month of service will wind up costing LESS than a pro-rated charge? In any case, I didn't think Verizon pro-rated fees when you cancel service with them, I think you are responsible for the cost of service on the phone until your next billing end date.
CS may just be trying to inform you that because they will bill you through the end date regardless of when you cancel, you will be paying for that month of service, and encouraging you to cancel your phone right before the end date instead of right after it.
It will if you use up 600 of your 700 minutes a month on the first day. In which case it would be better to pay when the month cycle ends.
spottedcatfish wrote:
lalalamesss wrote:
skippy1 wrote:We shut our phones off on the 23rd. We had 4 lines. We ported 3 out and one we told them to shut off. We shut one off due to that number was going to be changed. Verizon is trying to tell us they won't shut the phone off. They want to keep it on one more month. **bleep**...........we are cancelling. We are the paying customer, we say shut it off, it should be shut off. Customer service with Verizon SUCKS. So, because they won't shut it off, they want us to pay another month!! We have already prepaid a month in advance. How dumb can they be? Shut the **bleep** phone off. We are shutting it off cause they suck. So, why pay for suck?
... They probably told you to keep it on an extra month so you would not incur insane prorated charges. From the way you responded, I'd hate to see you angry over charges...
I don't understand how paying for one full additional month of service will wind up costing LESS than a pro-rated charge? In any case, I didn't think Verizon pro-rated fees when you cancel service with them, I think you are responsible for the cost of service on the phone until your next billing end date.
You would have ETFs if applicable, you would pay for half the month you used and be subject to fees. Same as if you changed your plan mid-cycle. You would pay for half the month you used your old plan, and half of the other plan. This applies if you are upping your minutes or lowering them. Prorations can be tricky...
CS may just be trying to inform you that because they will bill you through the end date regardless of when you cancel, you will be paying for that month of service, and encouraging you to cancel your phone right before the end date instead of right after it.
^^ exactly... PRORATION.
Here is an example of pro-rating service: My billing cycle ends on the 10th, I cancel my service on the 12th. Verizon charges me $175ETF + a pro-rated fee for 2 days of service.
Here is what Verizon actually does (and this is spelled out in the contract): Billing ends on the 10th, I cancel on the 12th. Verizon charges me $175ETF + fee for 1 month of service for the billing period in which I cancelled. When you end your contract, there is no pro-rating, Verizon charges you to the end of the month regardless of when you cancel.
You are going to pay for that month of service no matter what when you cancel, so the most financially effective thing would be to cancel and switch your service on the 9th, because then you fully use what you pay for (since you are required to pay for it anyway).
If Verizon DID offer pro-rated fees when you cancel a contract, however, they would come out to be less than the fee for a full month of service (assuming either no overage, or identical overage in each scenario).
The bill will cancel on your bill cycle date to prevent proration as stated. If you make a change to your account in the middle of your cycle, the minutes usage will be prorated(monthly allowed minutes/number of days in the month*number of days you had service since your cycle started). If your current usage is over that amount you will be billed for overages. Your monthly access will also be prorated. The month in advance that you have paid will be adjusted.
This is taken straight from the Customer Agreement.
What Happens if My Postpay Service Is Canceled Before the End of My Contract Term?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an Advanced Device after November 14, 2009, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of Advanced Devices , check verizonwireless.com/advanceddevices.) Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
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