Customer Service Line Termination

[angrybkr]

I needed to find a place to vent although I am sure Verizon could care less.  I have had 4 lines on my account since 1999.  Never a late payment. No contracts remaining on any of the four. Today I needed to terminate a line.  Dear Verizon; It is none of your business why.  I just want to terminate the line.  Please don't keep me online for 15 minutes of live chat to be told at the end of the conversation that I can not terminate unless I call and PLEASE when I call in don't start the question all over again.  Secondly, Why can't I terminate today?  I know my bill is paid through July 4th but I would be glad to accept a credit.  Verizon is the only carrier with service in my area otherwise this experience would make me consider moving my business elsewhere.

[rcschnoor · Accepted solution]

You cannot terminate online. You must either call or stop by a Verizon store.

Additionally, of course you can terminate today. In Verizon's records, however, the termination will complete at the end of your current billing cycle. Verizon does not pro-rate the final month of service and will therefore not grant you a credit. You will lose access to your service when you initiate the termination, though.

[angrybkr]

Your response repeats the very reasons I am angry.  Thank You.   If other carriers become available in my area I will be sure to call you.

[#4]

What was wrong with RC's response.

He gave you accurate information. and he is a customer just like you.

I am sure there are other carriers in your area. T-Mobile or Sprint and even AT&T have a foot print in most areas, unless you live in the Black Hills of Dakota

Personally I would go into a corporate store, but that is just my opinion.

Good Luck'

[angrybkr]

Sorry, I thought the response was from verizon.