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Customer Service Feedback

Miembro

Where can I send customer service feedback?

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Re: Customer Service Feedback

Asistencia al cliente

STOPIT115, we understand the importance of making sure your feedback is heard. Thanks for reaching out to us here. The best way to have your feedback addressed would be for you to call into our customer service support. You can reach them directly by dialing 800-922-0204.

 

JoeyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Customer Service Feedback

Miembro

What if I just want to email my feedback ???

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Re: Customer Service Feedback

Expert

Contact Us | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Customer Service Feedback

Sr. Member

Please don't call some random stranger to complain about stuff they have no control over. Agents have no control of company policy or the ability to really change existing ones.

If the feedback is anything other than an idea to improve efficiency, it's not going to go anywhere.

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Re: Customer Service Feedback

Asistencia al cliente

We always want your feedback DANIX! We don't offer email support at this time. As you can see in the Contact Us link that our community member provided, there are multiple ways to reach out to us. Was there anything we could address here?

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Customer Service Feedback

Miembro

Verizon wireless is terrible I always pay my bills and still end up with terrible service can't watch a movie or show without stopping every 10 seconds and all I'm told is there isn't anything wrong when I got 3 towers around where I live and to connect to WiFi haha shouldn't have to connect to WiFi when I pay for unlimited everything

​Content modified as required by Verizon Wireless Terms of Service

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Re: Customer Service Feedback

Miembro

Some of us dont like being on a call for 3HRS. Maybe Verizon should think about providing an email address so we can vent and maybe handle problems in a more effecient manner.

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Re: Customer Service Feedback

Asistencia al cliente

GRINCH, I can understand your concerns and desire to vent your feedback. I am a consumer as well and I would not want to be on the phone for 3 hours either. I do apologize for this situation. I want to make sure that I provide you with all of the avenues we have available to contact us. While we do not have an email address, we offer an array of areas in which you can contact us. Please click the following link that Ann154 provided in her previous post. Click https://www.verizonwireless.com/support/1d/secure/contact-us/ .

Does this provide clarity?

VeronicaM_VZW

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Re: Customer Service Feedback

Miembro

That response about the best way is total fabricated administrative garbage.

I am so fed up with Verizon services I am on the edge of going back to ATAT. I have had to replace so many defective phones with Verizon, I have paid for services that don't work worth a dang, like your Verizon GPS, which I cancelled. and your Message+, not to mention your backup systems to your cloud, or a memory card, or options to Google. You trust these are working but no they are not. The hellasious number of hours I have spent with the tiers of your tech support who don't know anything and keep passing you on to the next level and next and next level without ever passing on any info to the next level causing you to spend more hours of garbage repetitiveness to each new person. The only reason I left ATAT after years of great service was because of the lack of coverage at the Portland VA Hospital. And well guess what yours isn't any better no matter how much you brag about it. It simply is absolutely a bunch of lies about what you really provide.