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Customer Service Complaint

Miembro

How do I start a complaint about customer service actions?

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Re: Customer Service Complaint

Sr. Member

This is just a peer to peer group on here. This is their contact page

Contact Us | Verizon Wireless

If you want you could tell us what problem you are having with Verizon. Someone on here might have had the same problem and could tell you how they got it rectified

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Re: Customer Service Complaint

Asistencia al cliente

Oh no! I am not happy to hear that you have a complaint Gergue28. We do appreciate your feedback and would love to make sure that we look into your concern. Can you tell me what happened? 

 

 

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Customer Service Complaint

Miembro

I have spent more time with Verizon "support" for the past 2 years than my own family. Good luck if you expect anyone to help you.

Even worse, they might cause you to lose your data. Be very careful if you have a problem involving data loss!

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Re: Customer Service Complaint

Miembro

I had an issue with Verizon and asked to speak with a supervisor who then immediately began to at first speak to me in a very professional manner however upon me asking to speak to her superior she stated that she would forward my information to them and asked if my number would be my best contact which I stated yes then ask who will be the person I should expect to call me back and she stated JESUS. Felling it sort of strange I called back and asked to speak to another supervisor only to be told that she did include in her notes that she had forwarded my request to speak to another supervisor however neglected to mention she had informed me that his name was Jesus I asked the Verizon Representative did they think that was an appropriate way to address the situation and they stated probably not but she was probably trying to be sarcastic. Which then I asked so is this how your company extends service by making fun of other people's religious views and she stated no it was inappropriate and that they would possibly counsel her for it. After being a customer for more than 20 years I would expect better treatment.

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Re: Customer Service Complaint

Verizon Customer Support is probably the worst I have ever dealt with.  Hands Down they are terrible...   It takes 4-5 people to answer a simple question or handle an issue.  It is never ever handled correctly unless you ask to be transferred 4-5 times.   This of course takes hours and hours of your day.  

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Re: Customer Service Complaint

Sr. Member

That's a blatant exaggeration.

ANY contact with customer service only takes a long time to resolve if you aren't clear with the issue or if it isn't an actual simple question. Not saying bad reps don't exist, but it's not always their fault if they have to play mind reader with a customer or if their system is slow. Have you seen their equipment? It's horribly outdated.

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Re: Customer Service Complaint

Actually it is not an exageration at all.  I was on the phone for 1.5 hours yesterday against.  Granted more than  60 minutes was on hold.  Still no resolution.    Just transfers to 4 different people. .

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Re: Customer Service Complaint

Líder Sénior

FRESHBEGINNINGLLC wrote:

Actually it is not an exageration at all. I was on the phone for 1.5 hours yesterday against. Granted more than 60 minutes was on hold. Still no resolution. Just transfers to 4 different people. .

For many, it would be an exageration. In my many years with Verizon, I have had a reason to call CS maybe 4-5 times. Each of the calls took no longer than 5-10 minutes(including hold time) and each of the reasons I called were taken care of during the call.

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Re: Customer Service Complaint

Asistencia al cliente

Freshbeginningllc, we want to turn this experience around.  What specific issues were you having that you needed assistance with?  We are here for you to help.

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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