cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

Crippling upload speeds. Please help!!!

Iconian
Miembro

Good day everyone!  I have experienced extremely slow upload speeds on my device. My phone shows that I should be receiving LTE coverage as "LTE" is displayed after "Verizon" on the notifications bar. The coverage map also shows that I am well within the specified area too.

A friend suggested that I download SpeedTest by Ookla.  For the past few months and throughout the day, I've been speed testing my service.  The average Upload speed I'm receiving is usually around 0.2 to 1.3 Most of the time upload speed is under 1 MBPS.  Download speeds are great and within the advertised range of 5 - 12 MBPS, but I don't believe I've ever had an upload speed between 2 and 5 MBPS.

Is there a special activation that I need or a certain setting I need to have on? I'm really at a loss and It's incredibly frustrating as I'm just not able to send pictures, bank online, browse social media, etc. I'm seriously considering switching carriers but I want to make sure it's not a problem on my end. Has anyone else experienced this? I would like to use my iPhone for something other than a paper weight!  Please Help!

Many thanks in advance.

Re: Crippling upload speeds. Please help!!!

Community Manager
Community Manager

Iconian,

We're sorry to hear about so much trouble uploading. I know that can be very important. Do you recall when this started being a problem? Also, how strong is the LTE signal that you're picking up. On your iPhone, there will be some number of dots in the upper left of the display. How many of those do you typically see in the problem area?

EricW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Crippling upload speeds. Please help!!!

Iconian
Miembro

Hello, thank you for your assistance.  I first noticed the problem when I began using the iphone 6s+ as my main device. I really think it must be the phone itself as I've compared it to other devices on verizon and their upload speeds. I  usually have 3 to 4 of the 5 bars in signal strength.  There's no specific problem area really, it seems to be anywhere I am that the upload speed is slow.  I even removed the protective case in case it was hindering signal strength in any way.  I'm not sure what else to do besides switch to a new device.  I'm very dissatisfied with the performance of my current one.

0 Me gusta

Re: Crippling upload speeds. Please help!!!

Community Manager
Community Manager

Iconian, we understand how important it is for you to be able to use your phone.  We appreciate your business and do not want to lose you as a customer.  We should try some troubleshooting steps to see if we can get your service to work better. Follow this link for instructions on how to reset the network settings on your phone: http://vz.to/2oTtG3g

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Me gusta

Re: Crippling upload speeds. Please help!!!

Iconian
Miembro

Good day RalphT_VZW!  I appreciate your help.  I have reset the network settings and the slow upload difficulties still continue.  I'm really at a loss. 

Adrian H.

0 Me gusta

Re: Crippling upload speeds. Please help!!!

Iconian
Miembro

Why am I having such horrible speeds? This has been an ongoing problem and renders my phone Useless...vzw_customer_support

Capture+_2018-10-16-18-29-11.png

Re: Crippling upload speeds. Please help!!!

dexman
Sr. Member

Which data plan is in effect? Is it one of the Unlimited versions that allows for deprioritization and throttling? How do things go when connected to WiFi?

0 Me gusta

Re: Crippling upload speeds. Please help!!!

Iconian
Miembro

I'm on "THE NEW VERIZON PLAN XXL 24GB" I only connect to WiFi when i'm at home and it's blazing fast. I live in Orlando, FL and according to the coverage map, I should be well covered. Definitely not receiving LTE speeds that verizon advertises.

0 Me gusta

Re: Crippling upload speeds. Please help!!!

dexman
Sr. Member

Recently, does the data speed pick-up much...if at all...if you go beyond your area? If it does, it could point to a tower issue (assuming you connect to a different tower).

0 Me gusta

Re: Crippling upload speeds. Please help!!!

glitchedpixel
Sr. Member

Most actual isps have around 1mbps upload, let alone a cell carrier. Who uses their phone to upload large files of data anyway? That's what your better home WiFi is for.

0 Me gusta