cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

Constant Dropped Calls & Issues Making Calls - Call Failed

jrhaas
Miembro

I have an iPhone6. I have always had issues with my Verizon service since changing providers a few years ago. I contacted Verizon when this initially started happening and they could not/ would not assist. I purchased a booster and things worked great for about 2 years. Now it is happening all over again.

I will be on a call for awhile and the call drops then if I try to call back the phone indicates "calling..." for about 45 seconds before I can hear ringing. That happens when trying to make a call a lot. I tried the *228 and I cannot even connect to that.

I work from home a lot so I have to do something since I cannot lose calls when I am on a call to a client.  I am seriously considering changing providers (any suggestions to better providers is welcome).

Very frustrated with this service.

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

lukevinyl
Sr. Member

First of all, *228 is not for 4G phones (which the Iphone 6 is) and is only used for the initial activation of a basic/3g phone and for updating the PRL (preferred roaming list)..... 4G phones update/check for the most current PRL when powering on the device.

You state you purchased a "booster". Are you referring to a network extender (which VZW sells and offers support for, which actually creates a signal like a micro cell-tower), or a signal booster (which only "boosts" a signal that is already there and doesn't actually create a signal like the network extender does)?

If you are on a network extender  it is possible this equipment needs to be reset (powered off and left off for a minute or two, and then powered on and left alone for it to initialize and complete the set up- for up to an hour).

If you are unsure, you can check to see if under network extender coverage by dialing #48 and touching send/call....

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

jrhaas
Miembro

Well then maybe they should update their troubleshooting assistance to indicate what you mentioned about the *228....

No, I stated booster not network extender, a WeBoost booster.

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

lukevinyl
Sr. Member

Most people call both a network extender and a booster a "booster", which is why I was clarifying what you have. It is possible there is an issue with the booster (and in my opinion, boosters typically don't work all that well and are generally a waste of money, doing little to improve reception).

You can contact customer service to report the area and have them submit a network ticket to look into coverage at your address to determine if there is a problem with a tower or something else that could be affecting service. They are usually able to come back with a determination regarding signal and might confirm that you are in an area that is just between the towers' range and might very well recommend a network extender (which do work fairly well, and create a signal rather than just amplifying a signal that is there, hence the reason they do work better than boosters) but you would have to give them the info for your area for them to look into.

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

Community Manager
Community Manager

Jrhaaas, having reliable service is key. We don’t want you to keep missing your important calls so let’s work together to find out what’s going on and how we can help. To begin, how long have you been experiencing your call concerns? May I have the zip code where you are having these concerns?

TakendraW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

jrhaas
Miembro

The issue started immediately following my switching to Verizon from AT&T; approximately 4 years ago. I called Verizon and no one could assist. Then it got better, then about a year later it started again; I bought a WeBoost signal booster since I called Verizon again and still no resolution. The signal booster helped tremendously. Now here we go again. Dopped calls, voice mails that show up at 9:00 at night that came in before noon that day (no, I did not have do not disturb turned on- I have never used that feature since it is easier to simply turn my ringer off). My zip code is 52001.

I am not in a contract any longer with Verizon so this is the time to switch if no one can fix this, I have already spent $300 on a booster to simply use my phone, I never had this issue with my previous carrier. Gracias

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

Community Manager
Community Manager

Thanks for the details jrhaas. You mentioned buying a booster. Was it like this from the start or has there been a change in service? Have you worked with our technical team to verify network performance? The issue is specific to the home correct? We can make sure this gets the attention it deserves.

BobbyN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta
Highlighted

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

jrhaas
Miembro

It is random service issues. There was an entire day that I had no service at all. I have called Verizon Tech support several times with no luck. Yes the issue seems to be at my home which is right in the center of town.

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

Community Manager
Community Manager

We want to make sure that we get your service properly functioning once more. Have you performed any troubleshooting with the Signal Booster? I ask this as you did mention that it helped a lot.

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Me gusta

Re: Constant Dropped Calls & Issues Making Calls - Call Failed

jrhaas
Miembro

Yes, booster is working fine...

0 Me gusta