Constant (100%) dropped calls at the house
JUDD_T
Enthusiast - Level 2

Ever since moving here a year ago I've been unable to make calls from my house (75022). With my iPhone 6 or my wife's Galaxy S5. Both phones work perfectly everywhere else.

I have the signal level meter turned on my iPhone, and I have like 20dB MORE SIGNAL at the house (-97) than I do at work (~115), which makes no [Removed] sense. And if a call connects, it's dropped within 1 minute.

I don't want an extender unless I can restrict who can connect to it. I'm not going to be paying to have my neighbors send their traffic over my internet connection.

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Message edited by Verizon Moderator.

Labels (1)
Re: Constant (100%) dropped calls at the house
JUDD_T
Enthusiast - Level 2

LOL, I just tried #48 as I saw in another thread... says I'm not under an extender... then guess what. The call failed.

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Re: Constant (100%) dropped calls at the house
jav6
Champion - Level 3

Do you have WiFi calling enabled?

...Just another VZW customer...trying to offer some assistance...
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Re: Constant (100%) dropped calls at the house
JUDD_T
Enthusiast - Level 2

I don't have Wifi calling enabled. I don't believe this is an option on my wife's phone, and doesn't it use LTE data for higher quality when not on wifi? I had that "advanced calling" thing on, but it killed my LTE data so I leave it off. Maybe that's different than wifi calling, though.

I just turned it on to see what will happen.

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Re: Constant (100%) dropped calls at the house
vzw_customer_support
Customer Service Rep

JEDD.T, we always want all our customers to have service where they need it most. We are here to help. Is this an issue just when you are indoors or does it happen outside too? If it is only happening indoors, then Wi-Fi calling may be the best option. Wi-Fi calling would not use your data in any way, it would only use your home internet connection.

 

StevenG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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