If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I've been with Verizonwireless for many many years. I stayed because in the beginning the service was without. I know it is the times but I never saw it getting this bad. First a couple of years ago I went on line and as always around my birthday I treat myself. I went on the site and saw a phone. I always call and ask questions to make sure that what I am getting is what I am paying for. For many years Verizonwireless didn't charge for phones so I thought let me ask and see what I can do. The Rep said that the phone wouldn't cost me and on line it did say 0. Of course I didn't know it was for new customers. I am seeing a phone now that I want but again for new customers. I know this now but at the time I didn't. I did ask and of course to make a sell the rep said no charge it wouldn't cost me anything. The phone comes and with a big over $450 price tag. I did call for months and month but I had to pay. I did get a supervisor on the phone and as you would expect her to say, I will call you back. I knew better so she gave me a number to call her. Of course she never would answer or call me back. The phone is now dead, it didn't last two years. I still have the past 3 phones that I got from verizonwirelss and they still work. Of course they are flip phones but I didn't have to pay for them. I told the rep on the phone I don't have to change phones. The phone I have a extravert cosmo still works. I just wanted to treat myself as it was my birthday. I told the rep I didn't want to have to pay any cost especially not that much. He lied. I ask over and over again for the recording to be played back so they could hear. You must know that Verizonwireless didn't want to play back the call. I did ask over and over and over again. I paid all that money for a phone that doesn't work as of Monday 11/12/18. It didn't make it to two years. I want to say I think I have been with Verizon and Verizonwireless for almost 20 years. I never will say a word about Verizon. When I had there service up in the northern states, it was the best service. I am not in the north now but still I have had nothing but problems with Verizonwireless. Customer Service depends on who you get. I am right now without a phone and I am paying for the service. My old phone I had to go back to will not allow me to reach anyone in Verizonwireless customer service. I went on the chat and had to ask now twice for the tech to call my phone. I explained that I had to go back to the old phone and now I can't call out to customer service. The chat department did reach out to Verizonwireless customer service but of course you know how bad the service is now, I can't get them on the phone to do there job. They call. They say turn off your phone we will call you back. You think they call me back. I am paying for a service that I can't get today. None of you are wrong when you talk about how bad customer service is. I will start this month and I will be moving to another service. You would think that this phone company would want to keep all the customer they can with all the phone services out there now and cheaper. I stay with this company because I was getting what I payed for. Not anymore. I am so tired trying to get them to do there jobs and you just can't. I have read several of the complaints and you all that say you are going to another company. I'm with you now. First to lie to the customer to make a sale. Wow really to get a customers money. You know a company has sunk low when they have to do that. I said no thank you if I have to pay. I have to take the time to see who has an okay service and cheap phone. Most people today don't have a land line so if you don't have your cell phone then you are without a phone. There could be an emergency. I am so tired of this.
There are no free phones anymore. In the old days costs of phones were included in service costs. This is no longer the case. Phones are separately purchased With no interest purchase plans.
You not understanding the new business model is not Verizon’s fault. You say you read the sales page, which is clear that you do pay for phones, prices are published. How you thought otherwise makes no sense.
ShaiyaRaina, we never want you to have issues with your service, and we're sorry to hear you have had difficulty getting your phone to work. We would be happy to look into this right away. So we can better assist you, what specific issues are you having with your service and device?
I understand. I switched from sprint because of major issues. I got hustled at the beginning. I was told I get a hum and a tablet as part of the package. Won't cost me extra a month. Turns out it does cost me. I'm paying $20 a month for the tablet access fee and $5 for hun device and $5 for access. I went back to see why. The lady told me its not extra because you get the military discount.whats the point of a discount if I'm just paying for something I didn't need. Anyway it was to late to return so I was stuck. No customer service help. I called a few times trying. After a year I was going to upgrade and change to TMobile. I finally got customer service to help. They gave me an extra $30 a month which covers what I was paying so I said great. That was cool. Upgraded 2 lines. I got a Pixel 3xl. Had a battery issue and got a different one. This one started having phone call issues. Now it was to late again they say. I ended up being able to change it for a Note 9. Had it ordered and even on black Friday with $400 off. The problem with this was they charged my card for the taxes and got declined for some reason. They ended up saying they had to cancel that order and start a new one. But I had to wait a day because of the system. And also said they would honor the original black Friday deal. Next day I can no longer order the phone. On the phone over 2 hours trying to make this right .i told then what I was promised. Asked them to please review the phone conversations because the notes on the account were a mess. Finally said the would put that request in. Now I am waiting to hear back. Probably saying we are sorry but we can only do a warranty exchange for another pixel 3xl. I even upgraded my tablet to a Chromebook on the basis of me getting the note 9. Right now I can still return the chromebook, which I am really considering and going to T- Mobile. I'm probably not explaining this correct with all the details but that's the jist. I am a disabled veteran with a mental vulnerability to to an injury in Iraq and think the are just taking advantage of me because I'm to nice on the phone. I don't like to yell but I am getting angry. Very disappointed in Verizon right now. I really hope they come through but I am doubtful. They say they really want to help but it's a mess. I am even willing to forget the black Friday deal and just get the note 9. I need a phone that i can depend on with great service. I just need someone to help me who can help me.